Software Trainer

AutoTrader.ca; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading digital automotive solutions provider in Toronto is seeking a CRM Trainer to provide training on CRM usage to clients and improve customer service quality. The ideal candidate should have experience in the automotive industry, good communication skills, and a valid driver's license. This role offers a comprehensive benefits package and a competitive salary.

Benefits

Benefits from Day 1

Gym discounts

Employee and Family Assistance program

Virtual wellness events

Conferences & training budget

Regular internal training programs

Financial planning

3% matching towards pension

Competitive salary

Annual bonus structure

3% CPP matching

Qualifications

• 1 year of training experience preferred.
• 1 year of sales experience preferred.

Responsibilities

• Train clients on the Activix CRM.
• Coach on phone call techniques and web request management.
• Help improve and maintain customer service quality.
• Establish and implement an efficient plan.
• Reinforce the sale of products and CRM services.

Skills

Experience in the automotive industry

Good communication skills

Excellent capacity to adapt to any situation

Autonomous and resourceful

Bilingual (French/English)

Must have a vehicle and a valid driver’s license

Experience with CRM

Sales experience

Job description

We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence.

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Learn more at tradercorporation.com.

This role will be within the AutoSync team. AutoSync supports over 3,500 dealerships nationwide, delivering cutting-edge software tools to simplify operations, boost marketing, and drive sales.

CRM Trainer

The CRM Trainer will work at the Activix division of Trader Corporation and will be in charge of training and accompanying our clients in terms of their use of the CRM and on the best phone and web strategies.

As an Activix employee, you will be part of a team that is a leader in training, performance analysis and in customer relationship management tools within the automotive industry.

What will your days look like?

• You will train our clients on the Activix CRM.
• You will provide coaching on phone call techniques and management of web requests.
• You will help improve and maintain the quality of customer service offered to our clients.
• You will establish and implement a plan that is efficient with our clients.
• You will reinforce the sale of products and CRM services.

Skills you should have:

• Experience in the automotive industry
• Good communication skills
• Excellent capacity to adapt to any situation
• Autonomous and resourceful
• Bilingual (French/English) - nice to have
• Must have a vehicle and a valid driver’s license
• Experience with CRM would be an asset
• Sales experience would be an asset

Experience:

• Training: 1 year preferred
• Sales: 1 year preferred

What’s in it for you…

• We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.
• Benefits from Day 1
• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs
• Financial planning
• Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.
• Competitive salary
• Annual bonus structure
• 3% CPP matching