Software Quality Analyst V -IS

Manulife; Toronto; On-site; CAD 85,000 - 120,000; Full time

Job summary

A leading financial services provider is seeking a Senior Quality Engineer Manager in Toronto to lead a team and enhance quality processes for life insurance products. The ideal candidate has extensive experience in software quality engineering, strong leadership skills, and a background in life insurance. This hybrid role offers a flexible work schedule, emphasizing team management and collaboration with multiple stakeholders.

Benefits

Flexible work environment

Support for career growth

Inclusive company culture

Qualifications

• 8-10 years of experience in leading software quality engineering.
• 5+ years’ experience leading Quality Engineering initiatives.
• Experience in managing relationships with external vendors.

Responsibilities

• Lead QE test strategies to ensure high-quality product delivery.
• Manage and mentor a team of Quality Engineers.
• Collaborate with stakeholders for life insurance product requirements.
• Monitor and analyze QE metrics for process assessment.

Skills

Strong knowledge working with life insurance products

Cross-functional leadership

Leadership and team management

Analytical and problem-solving abilities

Excellent verbal and written communication

Education

Bachelor's degree in Computer Science or IT

Tools

Selenium

TestNG

Postman

Jenkins

Job description

Overview

We at Manulife / John Hancock are looking for a highly skilled and motivated Senior Quality Engineer Manager to lead a team of Quality Engineers and create strategic plans for quality and test engineering processes, reporting, and metrics.

Office locations: Boston-USA or Toronto-Canada

Work Arrangement: Hybrid - 3 days in Office, 2 days from Home.

Responsibilities

• Lead and oversee comprehensive QE test strategies to ensure delivery of high-quality life insurance products.
• Manage, mentor and coach a team of Quality Engineers, promoting best practices and adherence to test engineering processes to cultivate high-performing teams.
• Collaborate with IT leadership, development teams, and business stakeholders to align on life insurance product requirements and priorities.
• Optimize testing efforts using predictive tools to adapt to changing project demands.
• Implement continuous improvements, enhance agility, and utilize subject matter expertise to accelerate speed to market.
• Lead product-driven teams and manage product launches in a dynamic environment, coordinating efforts with multiple vendors.
• Build and maintain strong relationships across the organization to eliminate QE roadblocks and foster a culture of quality and continuous improvement.
• Monitor and analyze QE metrics to assess process effectiveness and identify opportunities for improvement.
• Participate actively in strategic planning sessions to ensure optimal allocation of QE team members to projects.

Required Qualifications

• Bachelor's degree or equivalent experience in Computer Science, Information Technology, or related field.
• Strong knowledge working with life insurance products, processes, and regulations.
• Croos-functional leadership across testing
  Ability to lead/strategize testing
• 8-10 years experience in leading software quality engineering
• Adept knowledge of policy admin and integration systems
• 5+ years’ experience leading Quality Engineering initiatives with proven outcomes such as reduced time-to-market for insurance products, improved defect detection rates, and enhanced customer satisfaction through increased test automation.
• 5+ years’ experience leading end-to-end testing with the ability to identify, categorize, and mitigate risks across applications and database platforms within a cross-functional environment.
• Experience with test tools such as Selenium, TestNG, and Postman, and familiarity with CI/CD tools like Jenkins for automated testing pipelines.
• Strong leadership and team management skills, with the ability to inspire and motivate team members to achieve excellence.
• Excellent verbal and written communication skills to effectively interact with cross-functional teams and stakeholders.
• Strong analytical and problem-solving abilities, with a history of using data-driven insights to drive improvements in testing processes to deliver business impact.

Preferred Qualifications

• Demonstrated experience in defining and measuring key quality metrics and driving performance improvements.
• Experience in managing relationships and deliverables with external vendors and ensuring adherence to quality standards.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

EEO and About Manulife

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Salary and Location

Toronto, Ontario