Software Engineer, Observability

United States Digital Space LLC; Toronto; On-site; CAD 110,000 - 152,000; Full time

Benefits offered by this job

Equity

Bonus

Health insurance

Dental insurance

Vision insurance

RRSP match

Paid leave

Job summary

the company is seeking an Observability Engineer to join the Auth0 Platform Observability team in Canada. You will help ensure product and platform engineers can monitor and observe the platform while continuing to ship software customers love.

Lead cross-functional initiatives and mentor engineers. You will champion instrumentation, design scalable observability infrastructure, and actively participate in incident response to improve telemetry coverage and system reliability.

Qualifications

• 3+ years of platform engineering, SRE, or DevOps experience.
• Experience with cloud infrastructure (AWS, GCP, or Azure).
• Expertise in Datadog, including alerting, tagging, and Terraform-driven configurations.
• Strong coding skills in Node.js or Golang.
• Experience with containers and orchestration (Docker, Kubernetes).
• Data-driven approach to debugging cross-service performance issues.
• Deep understanding of microservice architecture and best practices.
• Experience mentoring junior engineers and leading cross-functional initiatives.

Responsibilities

• Champion observability best practices and educate teams on robust instrumentation.
• Run services in production and ensure high availability.
• Design services for high growth and scalability.
• Provision, configure, and monitor cloud-native infrastructure and services.
• Build and maintain scalable observability infrastructure with Terraform.
• Troubleshoot performance and operational issues.
• Automate operational tasks and improve scripts.
• Influence performance testing and automation efforts.
• Lead incident response to diagnose root causes and close telemetry gaps.
• Drive cross-team initiatives to improve instrumentation standards across engineering.

Skills

SRE/DevOps

AWS

GCP

Azure

Datadog

Node.js

Golang

OpenTelemetry

Cross-team collaboration

Performance debugging

Tools

Terraform

Docker

Kubernetes

OpenTelemetry

Job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. the company secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

The Auth0 Platform Observability team owns the observability tooling that monitors the Auth0 Platform, and we are looking for an Observability Engineer to help ensure that our Product and Platform Engineers can monitor and observe our platform while continuing to rapidly ship software that our customers love. Our engineers maintain and automate observability tooling for our entire platform, including metrics, logs, and traces.

We are looking for engineers passionate about monitoring, observing, measuring uptime and availability, and ensuring platform stability. If you have experience within the Site Reliability Engineering (SRE) field or working as a Development Operations (DevOps) engineer, and you have a passion for Observability tooling, this position will allow you to further your learning and development in these areas.

As an Engineer on this team, you will act as a core technical leader. You will work cross-functionally to help integrate services with our instrumentation libraries, support product teams, and actively investigate incidents to identify our observability gaps.

Responsibilities:

• Proven ability to champion observability best practices, acting as an educator who can effectively correct anti-patterns and teach other engineering teams how to build robust, standardized instrumentation.
• Be an expert in running services in production environments
• Contribute to the process of designing services for high growth and high availability.
• Provision, configure, and monitor cloud-native infrastructure and services
• Design, build, and maintain scalable observability infrastructure using tools like Terraform.
• Troubleshoot performance issues and operational issues.
• Automating operational tasks and improving scripts.
• Assisting with and providing feedback for performance testing and automation
• Actively participate in major incident response to diagnose root causes and identify critical gaps in our current telemetry tooling.
• Act as a technical leader, driving cross-team initiatives to improve instrumentation and observability standards across the broader engineering organization.

Qualifications:

• 3+ years of platform engineering, SRE, or DevOps experience
• Experience with cloud infrastructure like AWS, Google Cloud, or Azure
• Expertise in the Datadog ecosystem (Metrics, Logs, Traces, and Error Tracking), including establishing alerting standards, implementing tagging taxonomies, and managing Datadog configurations via Terraform.
• Strong coding skills in Node.js or Golang
• Experience with containerization and orchestration tools (e.g., Docker, Kubernetes).
• A data-driven approach to debugging complex, cross-service performance bottlenecks.
• Deep understanding of microservice architecture and best practices.
• Experience in coaching and mentoring more junior engineers.
• Proven ability to lead cross-functional technical initiatives and collaborate seamlessly with multiple engineering teams.
• Hands‑on experience with OpenTelemetry (OTel), Vector, or similar frameworks for instrumenting applications.

P-16976

#LI-Hybrid

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, the company offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.the company.com/can.

The annual base salary range for this position for candidates located in Canada is between:$110,000—$151,800 CADThe the company Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

the company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants \& Employees: the company may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please

the companyThe foundation for secure connections between people and technologythe company is the leading independent provider of identity for the enterprise. The the company Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, the company customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust the company to help protect the identities of their workforces and customers.