Software Engineer II, Machine Learning - Slack

Salesforce; Toronto; On-site; CAD 130,000 - 179,000; Full time

Job summary

Salesforce is seeking an Ontario-based Machine Learning Engineer to build production-grade ML models and scalable AI features within a collaborative, data-driven environment.

You will work on ranking, retrieval, and generative AI use-cases, contribute to data pipelines, and help maintain robust systems while mentoring peers and advancing engineering standards. This role emphasizes practical impact and responsible AI practices.

Qualifications

• Strong programming skills in multiple languages and ability to write maintainable code.
• Experience with ML frameworks such as PyTorch, TensorFlow or Scikit-learn.
• Experience building batch data pipelines with Spark, Hadoop, or Airflow.
• Experience fine-tuning LLMs or BERT models for production use.
• Analytical mindset with data-driven decision making.

Responsibilities

• Develop ML models for ranking, retrieval, and generative AI use-cases.
• Collaborate with PMs, Designers and Frontend Engineers to conceptualize and build new features.
• Lead large multi-functional projects delivering significant business impact.
• Own features and improve the health of surrounding systems.
• Develop data collection pipelines and manage ML features.
• Assist support and operations in production triaging.
• Mentor engineers and deeply review code.
• Improve engineering standards, tooling, and processes.

Skills

Programming languages

ML frameworks

Batch data pipelines

Fine-tuned LLMs

Production ML

Education

Bachelor's degree in CS/Engineering/Stats/Math

Tools

Apache Spark

Hadoop

EMR

Airflow

Dagster

Luigi

Job description

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Description Summary

Slack is looking for a Machine Learning Engineer to craft and implement features, services, API methods, and models to leverage our data to make Slack a fabulous, robust, safe, and valuable product for our users. We work on applications across search, agentic systems, recommendation, and security, but ultimately are looking for engineers who can help drive impact with machine learning across the organization.

At Slack, That Impact Can Be Huge

• We have over 10 million daily active users relying on our product.
• At peak usage, a million messages a minute pass through Slack.
• During the week, our users spend over a billion minutes a day active in our product.

Machine learning engineers at Slack touch a great variety of parts of our technical stack. At different points, you might find yourself building data pipelines, training recommendation models, fine tuning LLMs, implementing features in our application, or analyzing experiment data. We don’t expect everyone to be an expert in everything, but we are looking for candidates with experience in Machine Learning, a strength in at least a couple of these, and who are excited to learn the rest.

This is a practical machine learning team, not a research team. Our goal is to deliver business value with machine learning and data in whatever form that takes. Sometimes that means bootstrapping something simple like a logistic regression and moving on. Other times that means developing sophisticated, finely tuned models and novel solutions to Slack’s unique problem space. We are looking for engineers who are driven by driving impact for our business, building great products for our customers, and delivering robust, reliable services with machine learning.

What You Will Be Doing

• Develop ML models supporting ranking, retrieval, and generative AI use-cases.
• Brainstorm with Product Managers, Designers and Frontend Engineers to conceptualize and build new features for our large (and growing!) user base.
• Produce high-quality results by leading or contributing heavily to large multi-functional projects that have a significant impact on the business.
• Actively own features or systems and define their long-term health, while also improving the health of surrounding systems.
• Support in the development of sustainable data collection pipelines and management of ML features.
• Assist our skilled support team and operations team in triaging and resolving production issues.
• Mentor other engineers and deeply review code.
• Improve engineering standards, tooling, and processes.

You may be a fit for this role if you have:

• Experience with functional or imperative programming languages: PHP, Python, Ruby, Go, C, Scala or Java.
• Built with common ML frameworks like pytorch, Tensorflow, Keras, XGBoost, or Scikit-learn
• Experience building batch data processing pipelines with tools like Apache Spark, Hadoop, EMR, Map Reduce, Airflow, Dagster, or Luigi.
• Fine tuned LLMs or BERT models.
• An analytical and data driven mindset, and know how to measure success with complicated ML/AI products.
• Put machine learning models or other data-derived artifacts into production at scale.
• Led technical architecture discussions and helped drive technical decisions within the team.
• The ability to write understandable, testable code with an eye towards maintainability.
• Strong communication skills and you are capable of explaining complex technical concepts to designers, support, and other specialists.
• Strong computer science fundamentals: data structures, algorithms, programming languages, distributed systems, and information retrieval.
• A bachelor's degree in Computer Science, Engineering, Statistics, Mathematics or a related field, or you have equivalent training, fellowship, or work experience.

Bonus Points

• Expertise in conversational agentic systems.
• Expertise in retrieval systems and search algorithms.
• Familiarity with vector databases and embeddings.
• Knowledge of using multiple data types in RAG solutions including structured, unstructured, and knowledge graphs.
• Broad experience across NLP, ML, and Generative AI capabilities.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

For Ontario-based roles, the base salary hiring range for this position is CAD 130,300 to CAD 179,200 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

This posting is to fill a vacancy on our team, unless otherwise noted.