Software Engineer (Guidewire P&C) - Bilingual

Tata Consultancy Services; Toronto; On-site; CAD 100,000 - 120,000; Full time

Job summary

Tata Consultancy Services Canada Inc. is seeking a Policy Conversion Specialist to add, modify and validate policy data for successful conversion into our target policy administration platform. You will compare source and target records, verify policy details, and resolve conversion exceptions.

This role requires meticulous data accuracy and strong stakeholder communication. The position emphasizes policy renewals support, QA validation, and KPI reporting, working closely with Aviva stakeholders

Qualifications

• Mandatory Requirements: Experience in Property & Casualty (P&C) Insurance.
• Multilingual proficiency in English and French (spoken and written).
• Experience in policy administration, policy servicing, or insurance operations.
• Ability to interpret insurance policies, endorsements, and policy documentation.
• Proficiency in MS Excel and other productivity tools.
• Good communication and stakeholder management skills.
• Ability to work accurately in a process-driven environment.

Responsibilities

• Add, modify, delete, and validate policy data to facilitate successful conversion into the target policy administration platform.
• Compare source system records with target system data and perform required corrections.
• Validate policy information, endorsements, coverages, limits, deductibles, and other policy attributes.
• Investigate and resolve policy conversion exceptions and errors.
• Monitor policy conversion queues and take corrective action on errored-out policies.
• Support policy renewals by ensuring timely completion of conversion activities.
• Perform quality checks and validation activities in accordance with established QA frameworks.
• Ensure data accuracy, completeness, and compliance with client requirements.
• Document exceptions, risks, and issues identified during conversion activities.
• Participate in audits, performance reviews, and quality management programs.
• Maintain daily production and progress reports.
• Track and report agreed KPIs and SLA performance metrics.
• Collaborate with Aviva stakeholders on policy-related queries and escalations.

Skills

Multilingual English and French

Strong communication

Stakeholder management

Attention to data accuracy

Tools

MS Excel

Productivity tools

PolicyCenter or similar

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Mandatory Requirements

• Experience in Property & Casualty (P&C) Insurance
• Multilingual proficiency in English and French (spoken and written)
• Experience in policy administration, policy servicing, or insurance operations
• Ability to interpret insurance policies, endorsements, and policy documentation
• Proficiency in MS Excel and other productivity tools
• Good communication and stakeholder management skills
• Ability to work accurately in a process-driven environment

Good to Have

• Knowledge of the Canadian P&C Insurance Market
• Experience with Guidewire PolicyCenter or similar Policy Administration Systems
• Exposure to insurance compliance and regulatory requirements
• Proficiency in Microsoft Office applications.

Key Responsibilities

• Add, modify, delete, and validate policy data to facilitate successful conversion into the target policy administration platform.
• Compare source system records with target system data and perform required corrections.
• Validate policy information, endorsements, coverages, limits, deductibles, and other policy attributes.
• Investigate and resolve policy conversion exceptions and errors.
• Monitor policy conversion queues and take corrective action on errored-out policies.
• Support policy renewals by ensuring timely completion of conversion activities.
• Perform quality checks and validation activities in accordance with established QA frameworks.
• Ensure data accuracy, completeness, and compliance with client requirements.
• Document exceptions, risks, and issues identified during conversion activities.
• Participate in audits, performance reviews, and quality management programs.
• Maintain daily production and progress reports.
• Track and report agreed KPIs and SLA performance metrics.
• Collaborate with Aviva stakeholders on policy-related queries and escalations.

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period.