Software Engineer, Back-End - Mail (Canada)

Superhuman; Vancouver; Hybrid; CAD 140,000 - 190,000; Full time

Benefits offered by this job

Health care

Insurance (Disability & Life)

RRSP/401(k) matching

Parental leave

Paid time off & holidays

Stipends for home office & more

Professional development budget

Job summary

Superhuman is hiring a Back-End Engineer on the Mail team. This role focuses on building and operating high-throughput services that power AI agent orchestration, real-time data pipelines, and scalable platform components.

You will work across Go, Mail, Docs, and Enterprise initiatives, collaborating with ML/AI, Product, and Front-End engineers to ship AI-powered features end to end. We value independence, strong fundamentals in systems design, and a drive to improve reliability.

Qualifications

• 8+ years of back-end development experience.
• Experience building production systems at scale.
• Experience with AWS or other cloud platforms.
• Fluency with AI coding tools and a view on their impact on software.
• Experience with real-time systems or high-throughput APIs is a plus.
• Strong CI/CD and infrastructure-as-code knowledge.
• Proven ability to work independently and across teams.
• Strong product instincts and user-focused mindset.

Responsibilities

• Build and operate high-throughput production services for AI agent orchestration and data pipelines.
• Design and build core platform services to enable scalability.
• Collaborate with ML/AI, Product, and Front-End teams to ship AI-powered features end to end.
• Develop infrastructure as code with emphasis on high availability for all customers.
• Contribute to documentation, testing, and reliability; mentor junior engineers.

Skills

Back-end development

AWS

AI tools

CI/CD

Real-time systems

APIs

Team collaboration

Independent work

Tools

Go

Terraform

Kubernetes

CI/CD

Job description

Superhuman offers a remote-flexible working model for this particular role on the Mail team. This gives team members plenty of focus time and the flexibility to do their best work from wherever they're based, while staying closely connected to a collaborative, tight-knit team culture. For those based in Vancouver, a hybrid setup is also available.

About Superhuman

Superhuman is the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.

The Opportunity

Superhuman is building the AI productivity platform that works everywhere people do, and Superhuman Mail is central to how people communicate and get work done. Today we are…The fastest email experience in the world

• Loved and adored: see what our customers say

On the Mail team, our Back-End engineers build the real-time systems that power our product, from the infrastructure behind every message flow to the AI layer that keeps work moving fast and intelligently.

This is backend work at the intersection of systems engineering and AI. You'll build the services that allow our agentic workflows to scale in Superhuman Mail, and the real-time infrastructure that connects our AI layer to users across every surface. You'll also help design the infrastructure that lets anyone create custom agents and publish them to a marketplace reaching tens of millions of users.

Superhuman's engineers have the freedom to innovate and shape the product roadmap. The complexity of our technical challenges is growing rapidly as we scale AI-powered features across every surface. You can hear more from our team on our technical blog.

As a Back-End Engineer, you will:

• Build and operate high-throughput production services that power AI agent orchestration, connector integrations, and real-time data pipelines.

• Design and build core platform services to allow our systems to scale

• Work across the Superhuman product suite — whether that's Go, Mail, Docs, or Enterprise — depending on where you and the team see the best fit.

• Collaborate closely with ML/AI, Product, and Front-End engineers to ship AI-powered features end to end.

• Build and evolve infrastructure as code, targeting high availability for both consumer and enterprise customers.

• Contribute to an engineering culture with a strong emphasis on documentation, testing, and reliability.

• Mentor and grow junior engineers on the team.

Qualifications

• 8+ years of experience in back-end development, with strong fundamentals in algorithms, data structures, and system design.

• Experience building, deploying, and debugging production systems at scale.

• Experience with AWS or other cloud platforms (GCP, Azure).

• Fluency with AI coding tools (Copilot, Cursor, Claude Code, etc.) and a point of view on how they change the way teams build software.

• Experience with real-time systems, event-driven architectures, or high-throughput API design is a plus.

• Deep understanding of CI/CD and infrastructure as code.

• Demonstrated ability to work independently, manage priorities across multiple projects, and collaborate effectively with cross-functional teams.

• Strong product instincts — you care about the end-user experience and can make good tradeoffs between speed and reliability.

We invite you to share your knowledge, experience, and goals with us to help us find the best team match for you. Tell us your superpower!

Compensation and Benefits

Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)

• Disability and life insurance options

• 401(k) and RRSP matching

• Paid parental leave

• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time

• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)

• Annual professional development budget and opportunities

Superhuman takes a market-based approach to compensation, which means base pay may vary depending on your location.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined by compensation zone and may be modified in the future.

We encourage you to apply

At Superhuman, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).