Software Engineer (3) - Core Engineer 3

EPITEC; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology company is seeking an experienced Software Engineer to manage a large-scale Jira Cloud environment in Ottawa, Ontario. The ideal candidate will have over three years of experience in Jira Cloud administration and expertise in automation using Python. This role involves configuring and supporting Atlassian tools for approximately 30,000 users, ensuring system reliability, and providing on-call support. A Bachelor’s degree is required, along with strong collaboration and scripting skills.

Qualifications

• Minimum 3 years of hands-on administration experience with Jira Cloud and Jira Service Management.
• Proficiency in Confluence administration and integration.
• Strong skills in ScriptRunner for Jira and Python for automation.

Responsibilities

• Administer and configure Jira Cloud and Confluence for ~30,000 users.
• Collaborate with stakeholders to optimize service management processes.
• Develop and maintain automation scripts using ScriptRunner and Python.

Skills

Jira Cloud Expertise

Atlassian Suite Knowledge

Automation & Scripting

Version Control

Identity & Security

Preferred Skills

Education

Bachelor’s degree

Job description

Epitec is seeking an experienced Software Engineer to join our automotive client's team. As a Software Engineer, the candidate will play a pivotal role in supporting a large-scale Jira Cloud environment with approximately 30,000 users.

• This is an on-call role in Ottawa, Ontario
• Candidates must be Canadian Citizens, Permanent Residents, or have an open work permit in Canada

Top Qualifications

• Jira Cloud Expertise: Minimum 3 years of hands-on administration experience with Jira Cloud and Jira Service Management (JSM), including large-scale environments (5,000+ users; ideally 10,000+).
• Atlassian Suite Knowledge: Proficiency in Confluence administration and integration; experience with Atlassian Analytics, Jira Product Discovery, and Compass.
• Automation & Scripting: Strong skills in ScriptRunner for Jira and Python for automation and integrations.
• Version Control: Solid understanding of Git and GitHub workflows (branching, pull requests).
• Identity & Security: Experience with Azure/Entra or other identity providers, SAML SSO, and Atlassian Access.
• Preferred Skills: Familiarity with Atlassian Forge, Marketplace apps, ITIL practices, and advanced Jira automation.
• Education: Bachelor’s degree required.

Key Responsibilities

• Administer and configure Jira Cloud, JSM, Confluence, and related Atlassian tools for a large-scale environment (~30,000 users).
• Manage workflows, custom fields, permission schemes, and issue-level security.
• Collaborate with stakeholders to configure JSM service desks and optimize service management processes.
• Develop and maintain automation scripts using ScriptRunner, Python, and REST APIs.
• Ensure system reliability, performance, and security; troubleshoot and resolve complex issues.
• Provide on-call support for enterprise-scale Atlassian environments.
• Integrate Atlassian tools with identity providers and maintain compliance with security best practices.
• Support version control and workflow management using Git/GitHub.