Software Developer

Fidelity International; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading investment management firm is seeking a Software Developer to join their CRM support team. This fully remote position involves developing and supporting Customer Relationship Management solutions. The ideal candidate will have proven experience with the Salesforce platform and strong software development skills. This role offers comprehensive health benefits, competitive compensation, and extensive professional development opportunities.

Benefits

Flexible working arrangements

Competitive total compensation

Comprehensive health benefits

Parental leave top-up

Home office equipment allowance

Paid volunteer days

Professional development resources

Qualifications

• Minimum 3-5 years experience in software development.
• Salesforce development experience preferred.
• Strong problem-solving skills.

Responsibilities

• Develop LWC/Apex/Visualforce in Salesforce platform.
• Lead project work packages and systems specifications.
• Provide technical support for CRM and Marketing tools.

Skills

Web Services Development

Full life cycle of software development

Strong leadership

Analytical skills

Customer service orientation

Communication skills

Teamwork

Education

University degree in Computer Science

Salesforce Certification - Salesforce Certified Platform Developer I or II

Tools

Salesforce

Marketo

REST Web Services

Job description

Current work authorization for Canada is required for all openings.

You will be working on a 100% remote office schedule as part of Fidelity’s dynamic working arrangement.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and expertly.

Business Overview

The CRM support group is part of IS division and provides support for Customer Relationship Management and Marketing applications for Fidelity Investments Canada.

Reporting to the CRM Support Team Manager, the software developer is responsible for development and support of Customer Relationship Management and Events Management technical solutions for Fidelity Canada. This includes support of existing CRM and Marketing tools, evaluation and development of new solutions based on specific business requirements and rotating on-call support for SalesForce.com and Marketo applications.

Key Accountabilities

Develop LWC/Apex/Visualforce in Salesforce platform and document process

Lead in definition and estimation of project work packages, including systems design specifications, overall testing, and implementation plans

Develop and configure event management tool(Marketo)

Complete required unit-testing, and cooperate with other IS and business teams to ensure timely, efficient, and errors-free implementation

Participate in planning and execution of CRM and Events Management tools upgrades and migrations

Participate in CRM support schedule, work on incident and enhancement/maintenance tickets assignments and deliver excellent technical support

Proactively promote enhancements to departmental processes, technical and business solutions

Maintain solid understanding of business needs and participates in planning and execution of technical presentations and demos for our business partners

Skills, Knowledge and Experience

Experience with Web Services Development

Solid experience with the full life cycle of software development

Strong leadership skills

Detail oriented, with strong analytical skills

Customer service oriented

Solid written and verbal communication skills; ability to effectively communicate technical concepts to business users

Self-starter with strong teamwork culture

General understanding of the financial services sector

Nice to Have

Development experience (LWC, Apex, Visualforce) with Salesforce platform

Experience with Einstein Anayltics / Tableau CRM

Understanding of SaaS, CRM and Event Management systems architecture and development tools

Experience with Salesforce Service Cloud development

Experience with Salesforce Financial Cloud development

Development experience with REST Web Services

Development experience with Events Management systems, preferably Marketo

Development experience in Mutual Funds industry

Education

University degree, preferably in Computer Science, or equivalent work experience

Salesforce Certification – Salesforce Certified Platform Developer I or II preferred

Some of the ways we’ll help you feel valued and supported as part of our team:

Flexible working arrangements - 100% remote, hybrid, and in office options.

Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you

Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy

Parental leave top-up to 100% of your salary for a period of 25 weeks

Up to $650 for home office equipment

Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice

Diversity and inclusion programs, including an active network of Employee Resource Groups

Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail] .

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada's Top 100 Employers
o Greater Toronto's Top Employers
o Canada's Top Family-Friendly Employers
o Canada's Top Employers for Young People

• Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today's Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer

Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team