Soft Services Supervisor

OCS; Toronto; On-site; CAD 60,000 - 97,000; Full time

Job summary

OCS UK & Ireland is seeking a Soft Services Supervisor to oversee cleaning, catering, reception, waste management and other non-technical facilities across multiple sites in the England region. The role emphasizes enhanced national security clearance prior to employment.

You will supervise day-to-day delivery, drive continuous improvement, manage task programmes, and lead a diverse Site Facilities Team including cleaners, reception and hospitality staff.

Qualifications

• Experience supervising workplace cleaning or similar services.
• Strong organizational and time-management abilities.
• Excellent customer service orientation.
• Clear English communication and ability to read safety instructions.
• Ability to work independently and take initiative.
• Experience in facilities, maintenance, or similar roles preferred.
• Certifications in BICSc or Health & Safety are a plus.

Responsibilities

• Supervise day-to-day delivery of soft FM services across sites.
• Collaborate with Site Facilities Team to complete tasks.
• Ensure services meet standards within KPI parameters.
• Conduct inspections and audits to maintain quality.
• Support continuous improvement initiatives.
• Manage and schedule a Periodic Task Programme.
• Provide supervision to the Site Facilities Team to drive engagement and service excellence.

Skills

Organizational skills

Customer service

Communication

Teamwork

Independent work

Facilities experience

English reading

Initiative

Education

BICSc Certification

Health & Safety Certification

Job description

About the Role

Please note, this position requires a enhanced national security clearance before commecing employment. The Soft Services Supervisor is responsible for the effective management, delivery, and continuous improvement of all soft facilities management services across several sites in England. This includes services such as cleaning, catering, reception, waste management, landscaping, pest control, and other non-technical support services to ensure a safe, clean, and welcoming environment for our client.

• Supervise the day-to-day delivery of range of Soft FM services, across one or more sites.


• Take an active role in the completion of tasks, working alongside the Site Facilities Team.


• Ensure Soft FM Services meet the agreed standards, and within the KPI parameters.


• Conduct regular inspections and complete audits to maintain quality standards.


• Participate with continuous improvement initiatives.


• Manage, schedule and complete an effective Periodic Task Programme.


• Provide supervision and guidance to the Site Facilities Team, consisting of Cleaning Operatives, Facilities Assistants, Hospitality Assistants and Reception Assistants, ensuring a culture of high employee engagement, service excellence and participation with the overall EMCOR UK Account objectives.

Skills and Qualifications

• Previous experience of workplace or commercial cleaning, at a supervisory level or above would be an advantage


• Strong organizational and time-management skills


• Experience of providing good customer service


• Methodical and meticulous approach to work


• Be able to read and speak English to ensure safe working practices are followed


• Strong communication and teamwork abilities


• Ability to work independently and use initiative


• Previous experience in facilities, maintenance, or a similar role (preferred)


• Relevant certifications (e.g., BICSc, Health & Safety) are a plus

About the Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.


• Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.


• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.


• Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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