Position Summary
Reporting to the Program Manager of the Emergency Department and Critical Care Program, the Mobile Crisis Response Team is responsible for the provision of a full range of client‑centred clinical services. Responsibilities include responding to telephone crisis calls and referrals, conducting clinical and risk assessments, providing consultation and collaboration, coordinating education, advocacy and referrals, and facilitating transitions in care across health care settings. The Social Worker works as part of a multidisciplinary treatment team, promoting community treatment and collaborating with Police Services and other community resources to meet mental health needs. The Social Worker works in accordance with Brockville General policies and the regulations of the Ontario College of Social Workers and Social Service Workers (OCSWSSW) and participates in in‑service and hospital‑wide activities that model a safe and healthy client‑centred environment and contribute to quality improvement and risk management initiatives.
Requirements
Education and Experience
- Master’s Degree in social work from an accredited post‑secondary institution.
- Registration with the Ontario College of Social Workers and Social Service Workers (OCSWSSW).
- Minimum of three (3) years of experience working with people diagnosed with serious mental illness or substance use disorder in an acute mental health setting, community mental health setting or mental health crisis team.
- Demonstrated experience with risk assessments, suicide prevention, crisis theory and intervention.
- Valid BCLS and CPR certification.
- Demonstrated commitment to ongoing learning and professional development through participation in programs, courses, seminars that enhance skills and knowledge.
- Demonstrated competency to administer naloxone in emergent situations.
- Completion of Suicide Intervention Training (ASIST) is required.
- Knowledge of crisis management is preferred.
- Non‑violent crisis prevention and intervention training is required.
- Current driver’s abstract and a valid Class G Ontario driver’s license with current vehicle insurance in good standing is required to participate in community programming, mobile crisis response team, home visits and/or traveling to satellite offices.
Knowledge, Skills and Abilities
- Proven ability to conduct nursing assessments, risk assessments and suicide prevention.
- Demonstrated crisis intervention skills for both telephone and person‑to‑person.
- Demonstrated knowledge and skill in providing treatment methods such as individual, group and family therapy to persons with an acute and/or severe mental illness.
- Knowledge of inpatient and community based mental health and wellness resources for youth and adults.
- Experience providing evidence‑based therapy modalities, including cognitive behavioural therapy, narrative therapy, brief solution‑focused therapy, motivational interviewing and crisis intervention/management.
- Knowledge of relevant legislation including The Mental Health Act, The Regulated Health Professionals Act, The Substitute Decisions Act, The Health Care Consent Act and the Personal Health Information Protection Act.
- Demonstrated ability to develop solid partnerships with police, EMS, hospitals, law enforcement agencies, health and social service agencies and other agencies.
- Knowledge of psychopharmacological and psychotherapeutic treatment methods.
- Strong clinical assessment skills in mental health.
- Demonstrated ability to work independently, cooperatively and collaboratively with a multidisciplinary team environment and participation in treatment consultations.
- Experience working in a computerized environment, sound knowledge and understanding of computer‑based operations.
- Participation in continuous quality improvement.
- Demonstrated sensitivity and awareness of the stigma frequently experienced by persons carrying a psychiatric diagnosis.
- Working in concert with Police Services, providing first responder (911) face‑to‑face assessment of a person in crisis, including mental health assessments.
- Demonstrated commitment to fostering culturally diverse and 2SLGBTQ‑sensitive care.
- Demonstrated knowledge and commitment to trauma and violence‑informed approaches to practice.
- Excellent oral and written communication skills.
- Excellent interpersonal, critical thinking and problem‑solving skills.
- Proven flexibility and adaptability in a fast‑paced environment.
- Excellent time management, organizational and prioritization skills as related to client care.
- Excellent attendance and availability required.
Union Association
OPSEU