Smart-Home Security Technician: Install, Troubleshoot & Guide

Intello Technologies Inc.; Regina; On-site; CAD 50,000 - 75,000; Full time

Job summary

A technology solutions provider is seeking a Security Delivery Professional to ensure customer safety through alarm system installations and smart-home technology implementations. The ideal candidate will possess strong customer service skills and technical proficiency. Responsibilities include troubleshooting, building customer relationships, and working in various locations. Comprehensive training will be provided. A valid driver's license and security clearance are required.

Benefits

Competitive salary

Intensive training for technicians

Career progression certification program

Qualifications

• Security clearance and criminal record check required.
• Valid Class 5 Driver’s License without GDL or restrictions.
• Fluency in English; proficiency in other languages is a bonus.
• Enthusiasm for continuous learning and applying new skills.
• Previous experience providing exceptional customer service.

Responsibilities

• Install and repair complex residential/business alarm systems.
• Identify, analyze, and investigate customer concerns/issues.
• Educate customers on smart-home technology.
• Deliver exceptional customer outcomes using communication skills.
• Troubleshoot customer issues using strong computer and networking skills.

Skills

Customer service

Communication

Problem-solving

Technology proficiency

Physical fitness

Flexibility

Team communication

Education

Post-secondary education in electronics, computers/IT, or similar

Tools

Alarm systems

Smart-home technology

Networking tools

Job description

A technology solutions provider is seeking a Security Delivery Professional to ensure customer safety through alarm system installations and smart-home technology implementations. The ideal candidate will possess strong customer service skills and technical proficiency. Responsibilities include troubleshooting, building customer relationships, and working in various locations. Comprehensive training will be provided. A valid driver's license and security clearance are required.