Small Engine Technical Service Representative - Bilingual (French)

Husqvarna Group; North Bay; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leader in outdoor power equipment is seeking a Technical Support Specialist in North Bay, Canada. The role requires bilingualism in French and English, with responsibilities including troubleshooting, customer inquiries, and supporting warranty processing. Candidates should have a High School Diploma and 1-3 years of mechanical experience. This position offers the opportunity for career growth in a company dedicated to innovation and quality.

Benefits

Opportunity for career advancement

Engage with diverse customers

Encouraging work environment

Qualifications

• 1-3 years of engine or mechanical experience required.
• Familiarity with electronic parts lookup and technical information.
• Experience in a contact center environment preferred.

Responsibilities

• Respond to technical inquiries from customers.
• Troubleshoot and diagnose product issues for repair support.
• Assist dealers with warranty processing.

Skills

Bilingual in French and English

Troubleshooting

Customer service

Education

High School Diploma or GED

2-year Technical Vocational degree

Tools

MS Office (Word, Excel, Outlook)

Job description

Overview

Employer Industry: Outdoor Power Equipment

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Bilingual candidates (French and English) are highly valued
• Engage with a variety of customers, including distributors and dealers
• Work in an environment that encourages problem-solving and technical expertise
• Chance to contribute to product improvements and warranty cost reductions

Responsibilities

• Respond to technical inquiries from internal and external customers via various communication channels
• Troubleshoot and diagnose product issues to provide repair support
• Record case details and actions taken in the Customer Relations Management System (CRM)
• Assist dealers with warranty processing and component failure analysis
• Provide general customer service functions, including order placement and pricing inquiries

Qualifications

• Minimum educational requirement: High School Diploma or GED
• Bilingual in French and English
• 1-3 years of engine or mechanical experience
• Familiarity with electronic parts lookup systems and technical information environments
• Basic/Entry level proficiency in MS Office (Word, Excel, Outlook)

Preferred Qualifications

• 1-3 years of experience in a related Outdoor Power Equipment service support position
• 2-year Technical Vocational degree in related engine technologies
• Experience in a contact center environment

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