Small Business Banking Team Lead

TD; Canada; On-site; CAD 65,000 - 99,000; Full time

Job summary

A leading financial institution in Canada is looking for a Team Manager for their Business Banking division. The role includes managing a dedicated team of Business Banking Specialists, providing leadership and guidance, and ensuring the effective handling of customer issues. Candidates should possess an undergraduate degree and 5+ years of experience in customer-facing roles, particularly in small business banking. This role offers competitive compensation and a commitment to professional development.

Benefits

Health and well-being benefits

Savings and retirement programs

Career development programs

Qualifications

• 5+ years experience in direct-to-customer phone channel.
• Prior experience in Small Business Banking product and services.
• Experience leading and developing teams is an asset.

Responsibilities

• Manage a team of Business Banking Specialists.
• Accountable for performance management and development.
• Provide guidance on new account opening and credit submissions.

Skills

Leadership

Customer service

Problem solving

Time management

Communication

Education

Undergraduate degree

Tools

TD System

Job description

A leading financial institution in Canada is looking for a Team Manager for their Business Banking division. The role includes managing a dedicated team of Business Banking Specialists, providing leadership and guidance, and ensuring the effective handling of customer issues. Candidates should possess an undergraduate degree and 5+ years of experience in customer-facing roles, particularly in small business banking. This role offers competitive compensation and a commitment to professional development.