SKIMS Assistant Store Leader (Product & Operations) - The Domain

SKIMS; Domain; On-site; CAD 47,000 - 52,000; Full time

Benefits offered by this job

Compensation: $34.00 / hour

Job summary

SKIMS is seeking an Assistant Store Leader to partner with the Store Leader to ensure daily operations run smoothly, achieve business results, and deliver exceptional customer service. The role emphasizes leadership growth, inventory integrity, and expert product knowledge within a fast-paced fashion retail setting.

You will oversee stockroom, merchandising, and store performance, while training associates on brand standards and operational procedures to maximize sales and customer satisfaction.

Qualifications

• Strong leadership and ability to manage a team of store associates.
• Excellent organizational skills for daily operations, inventory, cash handling, and scheduling.
• Deep understanding of customer service principles and exceptional service delivery.
• Ability to resolve issues promptly and maintain customer satisfaction.
• Effective communication with customers and team members.
• Knowledge of sales techniques and motivating the team to hit targets.
• Must be able to stand, move around the store, and lift up to 40 pounds.

Responsibilities

• Oversee day-to-day store operations and stockroom organization.
• Maintain clean, organized stockroom; manage shipment handling and productivity goals.
• Control inventory levels, replenishment, and size integrity on the sales floor.
• Manage damages, donations, returns, and product issues affecting inventory accuracy.
• Train associates on operational standards and brand guidelines.
• Ensure compliance with safety, security, and company policies.
• Oversee procurement of supplies and budget management.
• Maintain in-store technology and communicate updates to the team.
• Assist in creating and implementing sales strategies and analyze sales data.
• Maintain visual merchandising standards and plan new launches based on insights.
• Collaborate with Store Leader to create a visually captivating environment and drive sales.
• Update product displays and signage for new arrivals, promotions, and seasonal changes; respond to sell-through trends.
• Keep store clean and organized; manage fixtures and maintenance.
• Conduct regular stock checks and replenish merchandise as needed.
• Communicate assortment, allocation, and logistics feedback with partners.
• Share weekly/monthly product focuses and actions to achieve targets.
• Train staff on visual merchandising and brand standards.

Skills

Leadership

Team Management

Organization

Customer Service

Communication

Sales Skills

Problem Solving

Physical Stamina

Job description

Assistant Store Leader - Product and Operations

SKIMS is a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear.

We set new standards with our game-changing product and are a driving force within pop culture. As an Assistant Store Leader, you will work closely with the Store Leader to ensure the store is operationally sound, business results are achieved, and exceptional customer service is provided consistently.

In this role, you will have the opportunity to grow and develop your leadership skills while making a significant impact on the store's success.

What sets this role apart is the unique opportunity to contribute to the growth of SKIMS, a leading brand in the fashion industry. As an Assistant Store Leader, you will not only help shape the future of our retail stores but also have the chance to advance your career within our organization.

Join us and be part of a team that is revolutionizing the fashion industry.

Responsibilities for Product + Operations

• You will oversee the day-to-day operations of the store, ensuring smooth and efficient functioning.
• We require you to maintain a clean and organized stockroom. You own the shipment handling and hold the team accountable for meeting productivity goals.
• You shall manage inventory levels, oversee in-store replenishment and are responsible for size integrity on the sales floor, and communicate sell-through concerns with the Store Leader.
• You are responsible for proper management of damages, donations, returns and product issues that could jeopardize inventory accuracy.
• We expect you to effectively communicate and train store associates on operational standards, ensuring that they understand and implement our brand standards consistently.
• You shall ensure compliance with company policies and procedures, including safety and security protocols.
• You oversee supply procurement and ensure the correct levels of supplies are always available and manage the budget accordingly.
• You oversee the upkeep of in-store technology and communicate any updates with the team.
• We expect you to assist in creating and implementing sales strategies to meet or exceed targets.
• We require you to analyze sales data and reports to identify trends and make recommendations for improvement.
• You will be responsible for maintaining the visual merchandising standards of the store, ensuring that all products are displayed in
• an appealing and organized manner. Planning new launches and using business insight and customer feedback to inform
• merchandising decisions.
• You shall collaborate with the Store Leader and other team members to create a visually captivating store environment that showcases our product offerings and attracts customer attention.
• We expect you to regularly update product displays and signage to reflect new arrivals, promotions, and seasonal changes, ensuring that our customers can easily find what they are looking for. React quickly to sell through and make adjustments as needed to maximize business results and productivity.
• We expect you to maintain a clean and organized store environment.
• You will be responsible for store fixturing and maintenance.
• You will play a key role in inventory management, conducting regular stock checks and assisting in replenishing merchandise as needed.
• We expect you to communicate with partners to share assortment, allocation, and logistics feedback.
• Share weekly/monthly product focuses and goals and provide the team with the actions needed to achieve the desired results.
• We expect you to effectively communicate and train store associates on visual merchandising techniques, ensuring that they understand and implement our brand standards consistently.
• You are charged with being the in-store product expert; training Team Members on product knowledge, new launch information, and design inspiration.

Requirements

• You must have strong leadership skills and the ability to effectively manage a team of store associates.
• You should have excellent organizational skills and be able to oversee daily operations, including inventory management, cash handling, and scheduling.
• We expect you to have a deep understanding of customer service principles and the ability to provide exceptional service to all customers.
• We expect you to prioritize customer satisfaction by delivering exceptional service and resolving any issues or complaints in a timely manner.
• You should possess strong problem-solving abilities and be able to handle any issues that may arise in the store.
• We require effective communication skills and the ability to communicate with customers and team members.
• It is important for you to have a good understanding of sales techniques and be able to motivate your team to meet and exceed sales targets.
• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift

We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.

SKIMS is committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome individuals from all backgrounds and experiences, believing that different voices drive creativity and innovation. Our team thrives on collaboration, mutual support, and a shared passion for excellence.

Key Responsibilities

• Oversee daily store operations, including inventory management, shipment processing, and stockroom organization.
• Maintain brand visual standards through compelling product displays, fixture maintenance, and seasonal updates.
• React to sell-through trends and partner on product focuses to drive business performance.
• Serve as the in-store product expert; lead team training on product knowledge, new launches, and brand storytelling.
• Ensure size integrity, stock replenishment, and product availability on the sales floor.
• Lead operational excellence by enforcing compliance with safety, security, and company policies.
• Analyze sales and inventory reports to identify trends, opportunities, and actions for improvement.
• Support an elevated customer experience by ensuring a clean, organized, and well-maintained store environment.
• Partner with the Store Leader to motivate the team and execute strategies that drive sales and customer satisfaction.

Benefits

• Compensation: $34.00 / hour