Site Reliability Engineer (SRE)

GIRO Inc. / Le Groupe en informatique et recherche opérationnelle; Montreal; Hybrid; CAD 95,000 - 140,000; Full time

Benefits offered by this job

Flexible hours

Remote work

EAP

Telemedicine

Training & development

Job summary

GIRO is a leading software company focused on optimization for public transport and postal operations. GIRO is hiring a Site Reliability Engineer to ensure the availability, performance, and resilience of hosting services in production, with emphasis on observability and automation.

You will collaborate with multiple teams to improve reliability, implement SLIs/SLOs, and drive incident response and continuous improvements. Flexible hours with remote options support a balanced work‑life approach.

Qualifications

• 3–7 years of SRE/DevOps experience.
• Strong knowledge of Microsoft Azure and cloud networking, identity, and security.
• Proficient in observability with Grafana and related metrics/logs/alerts.
• Experience diagnosing incidents in production environments.
• Automation and scripting capabilities.
• Understanding of resilience, HA, backup, restore and DR concepts.
• Ability to collaborate with multiple teams and communicate during incidents.
• Highly organized, autonomous, and results-driven.
• Customer-focused with a mindset to improve reliability.

Responsibilities

• Monitor and improve the availability, performance, and resilience of production environments.
• Define and evolve SLIs/SLOs, dashboards, metrics, and alerting mechanisms.
• Diagnose complex incidents, contribute to service recovery, and perform root cause analyses.
• Automate recurring operations and develop tools to reduce manual work and errors.
• Collaborate with Project, Development, Platform, Cloud, DBA/DBRE, Architecture, and Security teams.
• Document interventions, maintain runbooks, and turn lessons learned into improvements.

Skills

SRE experience

Azure expertise

Observability tooling

Incident management

Automation scripting

Disaster recovery

Cross-functional collaboration

Strong communication

Tools

Grafana

Azure

CI/CD tooling

Job description

GIRO IS YOUR WAY FORWARD

At GIRO, our mission is clear: Improving quality of life around the world through software and services that increase the efficiency of public transport and postal delivery. Joining us means contributing to projects and initiatives that makes a real difference to millions of people. Every line of code, every idea, every action, advances our impact around the world. Join us and let’s lead the way forward, together.

Why choose GIRO?

• Join a Quebec software company that is an international leader
• Advance your career in a collaborative work environment where expertise and commitment are the driving force behind every project
• Stability based on long-lasting client relationships and our long-term vision

AN ENVIRONMENT FOR GROWTH

Here, we focus on an inclusive and positive environment.

Benefits

• Flexible working hours, including remote work for a balanced life.
• Team activities and annual traditions that we take pride in
• Everyday support: Employee assistance program, telemedicine and mental health support.
• Training and professional development opportunities to grow, learn and discover your way forward.

YOUR CONTRIBUTION TO MAKING A POSITIVE IMPACT

As a Site Reliability Engineer (SRE), you will help ensure the availability, performance, and resilience of GIRO’s hosting services. You will work on production environments, enhance observability, and automate recurring operations to reduce manual intervention and improve service reliability. You will also act as a Level 3 technical expert, supporting Project teams with complex issues related to delivery tools used by self-hosted clients.

YOUR MAIN RESPONSIBILITIES

• Monitor and improve the availability, performance, and resilience of production environments;
• Define and evolve SLIs/SLOs, dashboards, metrics, and alerting mechanisms;
• Diagnose complex incidents, contribute to service recovery, and perform root cause analyses;
• Automate recurring operations and develop tools to reduce manual work and the risk of errors;
• Contribute to capacity management, as well as backup, restore, and disaster recovery mechanisms;
• Provide Level 3 expertise to Project teams on delivery tools and processes for self-hosted clients;
• Collaborate with Project, Development, Platform, Cloud, DBA/DBRE, Architecture, and Security teams to improve solution reliability and operability;
• Document interventions, maintain runbooks, and turn lessons learned from incidents into sustainable improvements.

THE SKILLS THAT WILL MAKE YOU A KEY MEMBER OF OUR TEAM

• 3 to 7 years of relevant experience in SRE, Cloud operations, DevOps, or a similar technical role;
• Good knowledge of Microsoft Azure environments and concepts related to networking, identity, and security;
• Experience with observability, ideally using tools such as Grafana, as well as metrics, logs, and alerting mechanisms;
• Experience diagnosing and resolving complex incidents in production environments;
• Experience with automation and scripting;
• Good understanding of resilience, high availability, backup, restore, and disaster recovery concepts;
• Ability to collaborate with multiple technical teams and communicate clearly during incidents or complex technical situations;
• Strong organizational skills, autonomy, sound judgment, and the ability to prioritize effectively;
• Customer-focused mindset and a commitment to continuously improving service reliability and efficiency.

ASSETS THAT COULD SET YOU APART

• Experience in a SaaS environment or hosting client solutions;
• Experience with SRE practices, SLIs/SLOs, and incident management;
• Knowledge of Grafana or comparable observability tools;
• Experience with software deployment and delivery tools and processes.

Employment Conditions

In accordance with the standards and regulatory requirements to which GIRO adheres, all positions—whether permanent, fixed-term, or internship—are subject to a criminal background check. Positions that involve access to financial data are also subject to a credit check. All verifications are conducted in accordance with GIRO’s established procedures.

Candidates must be legally authorized to work in the selected country at the time an offer of employment is made. It is the sole responsibility of candidates to obtain any required work permits, visas, or other authorizations prior to their start date. The masculine form is used solely to simplify the text.

Whoever said software development can’t be fun has never worked at GIRO! We offer a friendly environment with the development of expertise and collaboration at the heart of everything we do. GIRO is a global leader in optimization software for public transport and postal operations, planning and management. Every day, our solutions help move millions of people and millions of parcels more efficiently. From Los Angeles to Sydney, New York to Paris and Singapore, major cities and postal operators around the world count on our software to drive forward their urban mobility. Headquartered in Montréal, GIRO has over 700 full-time employees, mostly in software development and operational research. By investing 30% of our resources into R&D we continuously advance our products and expertise in the industry.