Site Reliability Engineer Intern 2027

IBM; Markham; On-site; CAD 25,000 - 30,000; Part time

Job summary

IBM Software is seeking a Site Reliability Engineer Intern in Canada to join a global observability-focused team. You will monitor production systems, troubleshoot issues, and contribute to deploying updates at scale, while collaborating with cross-functional engineers.

The role emphasizes Linux, scripting, and cloud familiarity, with a 12-16 month program starting May 3, 2027. IBM emphasizes continuous learning and hands-on experience across IBM Cloud, AWS, Azure, and GCP.

Qualifications

• System monitoring and troubleshooting knowledge for production systems.
• Automation experience to streamline production changes.
• Knowledge of Linux operating systems.
• Experience in day-to-day operations, alerts, and incident support.
• Scripting knowledge in Python, Go, or Bash.
• Familiar with IBM Cloud, AWS, Azure or GCP.
• Kubernetes/OpenShift knowledge or experience.
• Experience with CI/CD tools such as Jenkins, Ansible, Terraform, and ArgoCD.
• Monitoring/Observability using Instana, New Relic, Grafana/Prometheus.
• SQL/NoSQL and data streaming tech (PostgreSQL, Redis, Kafka).

Responsibilities

• 24x7 Observability: monitor production systems and services for reliability.
• Cross-Functional Troubleshooting with engineering teams.
• Troubleshoot and resolve production issues.
• Deployment and Configuration using CI/CD tools at enterprise scale.
• Maintenance and Support including security patches and upgrades.

Skills

Monitoring

Automation

Linux

Scripting

Cloud

Operations

Education

High School Diploma/GED

Bachelor's Degree

Tools

Kubernetes/OpenShift

Jenkins

ArgoCD

Terraform

Ansible

Job description

Introduction

At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world.

Your role and responsibilities

As a Site Reliability Engineer Intern, you will work in an agile, collaborative environment to build, deploy, configure, and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying the latest software updates & fixes.

Your primary responsibilities include:

• 24x7 Observability: Be part of a worldwide team that monitors the health of production systems and services around the clock, ensuring continuous reliability and optimal customer experience.
• Cross-Functional Troubleshooting: Collaborate with engineering teams to provide initial assessments and possible workarounds for production issues.
• Troubleshoot and resolve production issues effectively.
• Deployment and Configuration: Leverage Continuous Delivery (CI/CD) tools to deploy services and configuration changes at enterprise scale.
• Maintenance and Support: Tasks related to applying security patches and upgrades and collaborating with Product support for issue resolution.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

System Monitoring and Troubleshooting: knowledge in monitoring/observability, issue response, and troubleshooting for optimal system performance.

Automation: knowledge in automation for production environment changes, streamlining processes for etticiency, and reducing toil.

Linux: Knowledge of Linux operating systems.

Operation and Support Experience: Understanding in handling day-to-day operations, alert management, incident support, migration tasks, and break-fix support.

Scripting: knowledge or experience of Python, go or bash.

Familiar with cloud providers like IBM Cloud, AWS, Azure or GCP.

Program Start Date: May 03, 2027
Program Duration: 12-16 Months
Candidates must be available to participate for the full duration of the internship.

Preferred technical and professional experience

• Kubernetes/OpenShift: knowledge or experience of Kubernetes/OpenShift environments.
• Automation/Scripting: knowledge or experience of Ansible, Python, Terraform, and CI/CD tools such as Jenkins, IBM Continuous Delivery, ArgoCD.
• Monitoring/Observability: knowledge or experience creating alerts and dashboards using tools such as Instana, New Relic, Grafana/Prometheus.
• DBA: Interest or experience configuring and maintaining SQL, NoSQL, and data streaming technologies (e.g. PostgreSQL, CouchDB, Redis, Kafka, Spark, etc.).

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

The salary range for the position is based on a full-time schedule. Your ultimate salary within this range may vary depending on your job-related skills and experience for this position.