Site Reliability Engineer II

OpenTable; Toronto; Hybrid; CAD 110,000 - 130,000; Full time

Job summary

A prominent online reservation platform located in Toronto is seeking a Site Reliability Engineer to take on responsibilities for maintaining observability systems, ensuring the uptime of critical logging and metrics systems. The role starts remote and will transition to a hybrid model in the future. Candidates should have at least 3 years of experience and a strong background in AWS and related tools. The position includes generous vacation and mental health support.

Benefits

Generous paid vacation

Work from (almost) anywhere for up to 20 days/year

Mental health support

Paid parental leave

Development dollars for career growth

Travel discounts

Private health and dental insurance

Qualifications

• Good verbal communication and written documentation skills.
• Proven experience in a SRE role or related.
• Excitement to learn new technologies and stacks.
• Solid understanding of DNS, TCP/IP, Linux Server Administration, and shell scripting.
• Experience supporting services across VMs, Docker Containers, and Kubernetes.
• Strong practical experience with AWS services.
• Production-level experience implementing and maintaining GitOps practices.
• Experience with automation tools like Terraform is desirable.
• 3+ years experience in observability.

Responsibilities

• Design, implement, and maintain observability systems.
• Ensure uptime of logging and metric systems across regions.
• Help engineering teams maximize value from metrics and logs.
• Troubleshoot across different systems.
• Collaborate with global teams via Zoom and Slack.
• Define priorities and set delivery goals with leadership.
• Participate in a 12-hour on-call rotation.
• Automate processes to reduce emergency calls.

Skills

Verbal communication skills

Written documentation skills

Experience in SRE role

Linux Server Administration

Shell scripting

Docker Containers

Kubernetes

AWS services

GitOps practices experience

Terraform

Production-level observability experience

Tools

AWS

Loki

Prometheus

Mimir

Tempo

OpenTelemetry Collector

Job description

Overview

This will be a remote role to start, with plans to transition to hybrid in‑office 2x/week located in downtown Toronto.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world‑class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Responsibilities

• Design, implement, and maintain multiple observability systems in OpenTable's on‑prem data centers.
• Be responsible for the uptime of logging and metric systems that hold hundreds of Terabytes worth of data, across multiple regions.
• Be customer- focused, and help OpenTable's global engineering teams get the most value out of our metrics and logs.
• Be required to context switch between different systems when troubleshooting.
• Communicate with peers around the world in different time zones over Zoom and Slack.
• Collaborate with engineering and product leadership to define priorities and set delivery goals.
• Be a member of a 12‑hour On‑call rotation that swaps out weekly.
• You will be encouraged to automate, to reduce the number of emergency calls.

Qualifications

• Good verbal communication and written documentation skills.
• Proven experience in a SRE role or related.
• Excitement to learn new technologies and stacks.
• Solid understanding of DNS, TCP/IP, Linux Server Administration (CentOS, RHEL, or Ubuntu), and shell scripting (Bash, Zshell).
• Experience supporting services across VMs, Docker Containers, and Kubernetes.
• Strong practical experience with AWS services, including infrastructure setup, security, networking, and cost optimization.
• Production‑level experience implementing and maintaining GitOps practices using either Argo CD or FluxCD.
• Automation tools experience such as Terraform, or Pulumi is desirable.
• 3+ years hands‑on, production‑level experience in observability, specifically Loki for logs, Prometheus or Mimir for metrics, and Tempo for distributed tracing.
• OpenTelemetry Collector experience is desirable.

Benefits

• Generous paid vacation + time off for your birthday.
• Work from (almost) anywhere for up to 20 days per year.
• Focus on mental health and well‑being: Company‑paid therapy sessions through SpringHealth, company‑paid subscription to Headspace, annual company‑wide week off a year.
• Paid parental leave.
• Focus on your career growth: Development Dollars, leadership development, access to thousands of on‑demand e‑learnings.
• Travel discounts.
• Employee Resource Groups.
• Private health and dental insurance.Life and disability insurance.

Compensation

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Toronto, Canada based role is $110,000-$130,000 CAD.

We offer a competitive base salary and benefits including health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Schedule and Location

In addition to the remote start, you may be expected to attend the office in downtown Toronto, 2 days a week once the office opens (projected in Q1/Q2 of 2026). You may also be required to manage communications outside of regular working hours to collaborate with international colleagues and handle urgent matters.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we’re building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

Accessibility and Accommodations

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

Privacy Notice

OpenTable, Inc. and its respective subsidiaries (together, “OpenTable”, “our/we/us”, or “Company”) will process your personal data in accordance with applicable data protection laws for the purposes described in our privacy notice (OpenTable (Germany) andOpenTable (All Other Locations) ). As part of the application process OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law.