Site Reliability Engineer, Group Benefits Technology

Manulife; Southwestern Ontario; Hybrid; CAD 75,000 - 141,000; Full time

Job summary

A leading financial services provider is seeking a software solutions engineer to enhance application support and optimize system performance. The ideal candidate possesses a Bachelor's degree and 3-5 years of experience in technical roles. Responsibilities include monitoring and improving system health, resolving application issues, and collaborating with development teams. Enjoy a competitive salary between $75,880.00 CAD and $140,920.00 CAD alongside comprehensive benefits in a hybrid working environment.

Benefits

Health, dental, mental health, and vision insurance

Paid time off including vacation and sick days

Pension and retirement savings plans

Qualifications

• Minimum 3 to 5+ years of relevant technical experience.
• Experience with distributed storage technologies like NFS, HDFS, Ceph, S3.
• A proactive approach to spotting problems and performance bottlenecks.

Responsibilities

• Optimize systems or processes to improve efficiency.
• Monitor production environment and track system health metrics.
• Provide primary operational support for large software applications.
• Work with business clients to debug application issues.

Skills

Problem-solving

Programming with high-level languages (React, Node.js, JavaScript)

Experience with SQL queries and scripting

Agile methodologies (Scrum or Kanban)

Ability to analyze and improve system performance

Education

Bachelor’s degree in computer science or equivalent

Tools

Jira

ServiceNow

Shell Scripting/PowerShell/UNIX

Monitoring tools (Moogsoft, New Relic)

Job description

Join our Group Benefits Engineering Team!

We are passionate about building software that solves problems. We count on our team to empower our users with a rich feature set, high availability, and stellar performance level to pursue their missions. The successful applicant will be involved with application support, application deployment, business requirement gathering and data analysis all in support of solutions that conform to Manulife standards. The candidate will need to have a breadth and depth of experience that will allow them to devise and support solutions that integrate appropriately within the organization and its application frameworks.

Position Responsibilities

• Solving and optimizing systems or processes.
• Understand the business drivers and analytical use‑cases.
• Addresses area‑level risks, provides and implements mitigation plan.
• Reports about area readiness/quality, and raise red flags in crisis situations.
• Monitor production environment taking a complete view of system health; Track and produce metrics for the team and develop strategies to increase efficiency.
• Maintain software and systems to run the applications.
• Improve reliability, quality, and time‑to‑market of our suite of software solutions.
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, anticipate customer needs, and innovating to continually improve.
• Provide primary operational support for multiple large, distributed software applications.
• Work with business clients, internal and external teams to debug or tackle applications issues.
• Flexible to provide On‑call support to resolve issues as the need arises.
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.
• Partner with development teams to improve services through thorough testing and release procedures.
• Participate in system design consulting, platform management, and planning.
• Create sustainable systems and services through automation and uplifts.
• Balance feature development speed and reliability with well‑defined service level objectives.

Required Qualifications

• Bachelor’s degree or equivalent experience in computer science or other technical field.
• Minimum 3 to 5+ year of relevant technical experience.
• Ability to problem solve to identify and resolve root cause.
• Ability to program (structured and OO) with one or more high level languages, such as React, Node.js, JavaScript or similar.
• Experience with one or more of the following: Scheduling (CA, CA WLA), SQL queries and scripting, Excel, Informatica development (or related ETL tools), Shell Scripting/ Power Shell/UNIX, Windows/ Batch Scripting.
• Experience with distributed storage technologies like NFS, HDFS, Ceph, S3 as well as dynamic resource management frameworks (Mesos, Kubernetes, Yarn)
• Experience with Agile (Scrum or Kanban), Jira and ServiceNow.
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.

Preferred Qualifications

• Previous success in technical engineering or application support.
• Coding experience beyond simple scripts.
• Knowledge of site reliability engineers (SREs) concepts.
• Experience with monitoring and alerting applications such as Moogsoft, xMatters, Azure Data Explorer, New Relic, or other similar tools.

When you join our team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$75,880.00 CAD – $140,920.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S‑specific paid time off provisions.