Site Reliability Engineer

Insight Global (United States); Toronto; On-site; CAD 110,000 - 160,000; Full time

Job summary

Insight Global is seeking a Site Reliability Engineer (SRE) to support reliability, resiliency, and production operations of a large enterprise contact centre environment.

This role emphasizes resiliency, telephony failover, networking, deployment automation, cloud environments, containers,Secrets management, and chaos engineering, with Genesys Cloud CX experience highly valued.

Qualifications

• 5+ years of experience in SRE, platform, or production operations.
• HA and DR design, multi-region/multi-AZ patterns, RTO/RPO testing.
• Telephony failover: SIP trunk redundancy and contact center failover.
• Scripting: Python or Bash; automation and CI/CD pipelines.

Responsibilities

• Ensure high availability, resiliency, and disaster recovery for enterprise contact center environments.
• Automate deployment and infrastructure as code; test resiliency and failure scenarios.
• Collaborate across teams during migrations and platform upgrades.
• Design and implement chaos engineering experiments; simulate integration failures.

Skills

SRE experience

Cross-team collaboration

Automation mindset

Cloud environments

Education

ITIL certification

Genesys Cloud CX Certified

Tools

Terraform

Jenkins

GitHub Actions

Azure DevOps

Docker

Kubernetes

Genesys Cloud CX

Akamai

Job description

Job Description

Insight Global is looking for a Site Reliability Engineer (SRE) to support the reliability, resiliency, and production operations of a large enterprise contact centre environment. This individual will focus on resiliency and redundancy, telephony failover, networking, deployment automation, cloud environments, containers, configuration and secrets management, and chaos engineering.

The successful candidate will have experience supporting highly available environments, automating infrastructure and deployments, testing system resiliency and failures, and working across teams throughout a migration. Experience with Genesys Cloud CX and its underlying contact centre architecture will also be important for this role.

Skills and Requirements

5+ years of experience in SRE, platform, or production operationsResiliency and redundancy: HA and DR design, multi-region/multi-AZ patterns, RTO/RPO definition, and DR testingTelephony failover: SIP trunk redundancy, carrier diversity, and contact center dependency failoverNetworking: SIP/RTP/WebRTC, TLS, DNS, load balancing, SBCs, VPN/private connectivityDeployment automation: Infrastructure as Code (Terraform preferred), CI/CD using Jenkins, GitHub Actions, and/or Azure DevOpsScripting: Python or BashContainers: Docker and Kubernetes for supporting services and integration middlewareConfiguration and secrets management: Environment promotion across dev/test/prod and secrets handlingChaos engineering: Fault-injection experimentsChaos testing for SaaS dependencies: Simulating integration failuresCloud: AWS and/or AzureGenesys Cloud CX: Architect flows, queues, routing, Edge/BYOC, Platform APIsGenesys automation tooling: CX as Code (Terraform provider)Certificate management: Understanding of certificate concepts, how to provision/deploy certificates, and SPNsAkamai experienceStrong cross-team collaboration and automation mindset, with the ability to balance speed and risk during a migrationGenesys Cloud CX Certified Professional, Developer, or AdministratorITIL certificationDay 2 service operations readiness, including SRM, SLM, security management, problem management, incident management, capacity management, and billing/usage validation

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].