site reliability engineer

Lancesoft; Montreal; On-site; CAD 90,000 - 120,000; Full time

Job summary

A global technology services firm in Montreal is seeking a Site Reliability Engineer with 5 to 10 years of relevant experience. You will provide L3 support for the private cloud and collaborate closely with engineering teams on performance and capacity. Candidates should have strong skills in Linux, Golang development, Kubernetes, and excellent organizational abilities. The role requires on-site presence 3 times a week, and you will work in an on-call rotation.

Qualifications

• 5 to 10 years of relevant experience.
• 3 to 5 years of Linux experience.
• Strong understanding of security protocols.

Responsibilities

• Provide L3 support for the private cloud, including on-call rotation.
• Work closely with the engineering team on testing of component releases.
• Create and improve processes for customer engagement and automation.

Skills

Linux experience

Front-end and back-end development with Golang

Kubernetes experience

Docker experience

Understanding of internet protocols

Organizational skills

Scripting language competence (e.g., Python)

Experience with Agile methodologies

DevOps / SRE concepts

Job description

Job Title

Site Reliability Engineer

Experience Level

Level 4 (advanced) : 7-15 years

Location

Montreal (Day 1 onboarding onsite / in office presence 3x week)

Job Description

The Private Cloud SRE L3 team is part of the Enterprise Computing organization within the Company. The team has presence in cities globally and is focused on supporting cloud and container-based platforms for internal and external clients. You will integrate with the global follow the sun operations model, which translates to responsibility for technologies supported by the team in the respective regions.

Team members frequently interact with engineering teams and collaborate on the testing and certification of software deployed to the platform.

Primary Responsibilities

• Provide L3 support for’s private cloud, including on-call rotation
• Work closely with the internal engineering team and provide input on testing of new component releases and infrastructure upgrades, as well as performance, capacity, and monitoring
• Create and improve processes for support, including training, documentation, customer engagement, automation, and scripting, incident, problem, and change management
• Work together with L2 teams and other L3 team members internationally

Qualifications

Required Skills

• 5 to 10 years of relevant experience
• 3 to 5 years of Linux experience
• Experience in front and back-end development with Golang
• Sound knowledge of server infrastructure, virtualization, cloud computing
• Proven Kubernetes and Docker experience
• Excellent understanding of internet and networking protocols, including TCP / IP, HTTP / HTTPS
• Strong understanding of security protocols, e.g. SSL / TLS, Kerberos
• Strong organizational skills and ability to manage multiple tasks and high-pressure situations for outage resolution
• Experience with Agile and DevOps / SRE concepts
• Have administrative competence in at least one major scripting language or platform (for example Python)
• Communicate effectively with various user groups, e.g. Developers and engineers, as well as remote team members
• Willing to work in on-call rotation (every 5 weeks)

Nice to have

• Knowledge of system monitoring in cloud environments, including cloud - specific products and tools
• Experience in developing monitoring architecture and implementing monitoring agents, dashboards, and alerts
• Experience operating in large, enterprise environments
• Experience with maintaining high-availability production systems
• Experience in enterprise-level hosting environments, in particular cloud and container technologies

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