Site Reliability Developer 1

Vena; Toronto; Hybrid; CAD 85,000 - 115,000; Full time

Job summary

Vena is seeking a Site Reliability Developer 1 to join our SaaS Technology and Operations (STO) team. This role focuses on improving observability, scalability, stability and security of Vena's SaaS platform.

The position offers flexibility: Toronto office, hybrid, or remote in Canada, with an on-call rotation every 2–3 weeks. You will be the first level of contact into the STO team, collaborating with cross-functional peers in an agile environment and contributing to runbooks, incident and

Qualifications

• Bachelor’s degree in computer science or related field.
• 2+ years in IT Ops, DevOps, SRE or Software Eng.
• Cloud experience with AWS and Azure.
• Ability to write code in any language with production examples.
• Experience with Ansible, CI/CD, Terraform.
• Knowledge of distributed systems, observability and SLOs.
• Experience with telemetry, logging, and alerting (CloudWatch, Datadog, Prometheus).

Responsibilities

• Support ITIL processes: incident, request, problem, change.
• Define and document runbooks and SOPs.
• Triage issues to meet SLAs and unblock teams.
• Maintain service health through monitoring and metrics.
• Investigate root causes and drive fixes across teams.
• Work with IaC and continuous improvement.
• Collaborate with cross-functional teams in an agile environment.
• Report on SLAs and performance metrics.
• Participate in on-call rotation.

Skills

IT Operations

DevOps

SRE

Software Engineering

AWS Cloud

Education

Bachelor's in CS/Software Eng

Tools

Ansible

Terraform

Docker

GitHub

Jenkins

CloudWatch

Datadog

Prometheus

Job description

Site Reliability Developer 1

Department: SaaS Operations

Employment Type: Full Time

Location: Canada - Remote (0002)

Description

This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely in Canada. Please note that this role includes participating in an on-call rotation every 2–3 weeks, covering 10am–10pm from Monday through Sunday.

Vena is looking for an SRE to join our SaaS Technology and Operations (STO) team. This role is a match for you if you love building highly scalable, resilient, and automated services. We are an innovative team which aims to provide exceptional customer experience by leveraging best-in-class automation and orchestration practices for Vena's SaaS platform.

As a Site Reliability Developer 1, you will be part of the first level of contact into the STO team, focusing on improving the observability, scalability, stability and security of Vena's SaaS platform.

How You'll Make an Impact

• Support key ITIL processes, including Incident management, request management, problem management and change management.
• Define and document runbooks and standard operating procedures.
• Field operational requests from our Application Support team and other internal stakeholders
• Triage and solve issues within defined SLA's to ensure an excellent customer experience and to unblock other development and support teams
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Identify and troubleshoot problems, investigate root causes, and champion fixes across the organization.
• Work with infrastructure-as-Code (IaC) with a focus on continuous improvement.
• Collaborate with cross-functional team members on features and implementation within an agile environment.
• Report on SLAs and performance metrics as part of the Operations function.
• Participate in on-call rotation.

What we use

Please note this reflects only a portion of our current technical stack, and we are constantly evolving and revisiting our stack as we grow:

• A modern AWS cloud infrastructure managed through infrastructure-as-code (Terraform), configuration-as-code (Ansible), and CI/CD (Jenkins)
• RDS MySQL, Redshift, Redshift Spectrum, MongoDB, and Elasticsearch
• Kinesis, SQS, and RabbitMQ
• DevOps tools written in Python
• Back-end applications written using Java, Dropwizard, Spring Boot, and Hibernate
• Front-end applications written using TypeScript, JavaScript, React (Context Api and Hooks), and Redux
• Monitoring with DataDog, and CloudWatch

We'd Love to See

• Bachelor’s degree in computer science, Software engineering or equivalent experience
• 2+ years of experience in an IT Operational, DevOps, SRE, or Software Engineering role.
• Experience with cloud computing (AWS and Azure) services and a developing-level of knowledge with the management and setup of cloud infrastructure.
• You can write code - in any language. You have implemented your work in a production environment and can back it up with examples.
• Experience with tools and platforms such as: Ansible, Build/Release Pipelines, Docker, Github, Terraform etc.
• Developing-level of knowledge with distributed systems in the cloud using observability and telemetry for oversight of code deployments and service level objectives (SLOs).
• Developing experience with the operational aspects of software systems using telemetry, centralized logging, and alerting with tools such as: CloudWatch, Datadog, Prometheus, etc.

The base salary range for this role is 85,000 - 115,000 CAD.

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.