Site Reliability Developer 1

Vena Solutions; Remote; CAD 89,000 - 121,000; Full time

Job summary

An innovative SaaS company is seeking a Site Reliability Developer to support ITIL processes and improve the observability and stability of their platform. This flexible role allows for full-time, hybrid, or remote work, providing a salary between $89,250 - $120,750 CAD. Candidates should have cloud computing experience, operational support skills, and a degree in computer science. Join a forward-thinking team that values health, wellness, and personal growth in a global work environment.

Benefits

Competitive salary

Employee Stock Option Program

Health and dental plans

Wellness sessions

Generous leave options

Qualifications

• 2+ years of experience in an IT Operational, DevOps, SRE, or Software Engineering role.
• Experience with AWS and Azure cloud infrastructure management.
• Ability to write code in any programming language, with production implementation experience.

Responsibilities

• Support ITIL processes for incident management and change management.
• Define and document operational procedures.
• Collaborate with teams on feature implementations in an agile environment.
• Maintain services by monitoring and measuring system health.

Skills

Operational support

Incident management

Cloud computing

Problem-solving

Cross-functional collaboration

Education

Bachelor’s degree in computer science or equivalent

Tools

AWS

Terraform

Ansible

Docker

Python

Job description

This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely. Please note that this role includes participating in an on‑call rotation every 2–3 weeks, covering 10am–10pm from Monday through Sunday.

Vena is looking for an SRE to join our SaaS Technology and Operations (STO) team. This role is a match for you if you love building highly scalable, resilient, and automated services. We are an innovative team which aims to provide exceptional customer experience by leveraging best‑in‑class automation and orchestration practices for Vena's SaaS platform. As a Site Reliability Developer 1, you will be part of the first level of contact into the STO team, focusing on improving the observability, scalability, stability and security of Vena’s SaaS platform.

• Department: SaaS Operations
• Employment Type: Full Time
• Location: Canada - Remote (0002)
• Workplace type: Fully remote
• Compensation: $89,250 - $120,750 / year

How You’ll Make an Impact

• Support key ITIL processes, including Incident management, request management, problem management and change management.
• Define and document runbooks and standard operating procedures.
• Field operational requests from our Application Support team and other internal stakeholders
• Triage and solve issues within defined SLA’s to ensure an excellent customer experience and to unblock other development and support teams
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Identify and troubleshoot problems, investigate root causes, and champion fixes across the organization.
• Work with infrastructure‑as‑Code (IaC) with a focus on continuous improvement.
• Collaborate with cross‑functional team members on features and implementation within an agile environment.
• Report on SLAs and performance metrics as part of the Operations function.
• Participate in on‑call rotation.

What we use:

• A modern AWS cloud infrastructure managed through infrastructure‑as‑code (Terraform), configuration‑as‑code (Ansible), and CI/CD (Jenkins)
• RDS MySQL, Redshift, Redshift Spectrum, MongoDB, and Elasticsearch
• Kinesis, SQS, and RabbitMQ
• DevOps tools written in Python
• Back‑end applications written using Java, Dropwizard, Spring Boot, and Hibernate
• Front‑end applications written using TypeScript, JavaScript, React (Context Api and Hooks), and Redux
• Monitoring with DataDog, and CloudWatch

We’d Love to See

• Bachelor’s degree in computer science, Software engineering or equivalent experience
• 2+ years of experience in an IT Operational, DevOps, SRE, or Software Engineering role.
• Experience with cloud computing (AWS and Azure) services and a developing‑level of knowledge with the management and setup of cloud infrastructure.
• You can write code - in any language. You have implemented your work in a production environment and can back it up with examples.
• Experience with tools and platforms such as: Ansible, Build/Release Pipelines, Docker, Github, Terraform etc.
• Developing‑level of knowledge with distributed systems in the cloud using observability and telemetry for oversight of code deployments and service level objectives (SLOs).
• Developing experience with the operational aspects of software systems using telemetry, centralized logging, and alerting with tools such as: CloudWatch, Datadog, Prometheus, etc.

Base salary range $89,250 - $120,750 CAD

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

About Vena Solutions

At Vena, we’re reimagining how businesses plan and grow: powered by data, collaboration, and innovation 🌱

Headquartered in Toronto with a global reach, we help finance teams work smarter using the tools they already love (yes, we’re talking about Excel!). Trusted by over 1,800 organizations and 150,000+ users every day, Vena Solutions brings clarity to complexity.

We’re a people‑led company that leads with our CORE values (Customer Trust, One Team, Respect & Authenticity, and Execution Excellence) and are driven by our mission.

We’re growing fast, thinking big, and having fun along the way. The future of finance is being built here, and we’d love for you to be part of it 🚀

Why Choose Us:

Compensation

We offer competitive and comprehensive total rewards packages that we review yearly to stay ahead of the market! Transparency is key, we keep you in the loop on how we design our comp programs. Build your future with our Employee Stock Option Program, Retirement Savings, Support & 401k Matching Programs.

Personal Growth & Learning

Level up your skills with Vena! We support your journey with education subsidies, professional development programs, and learning opportunities to help you grow your career and reach your goals. Your future is bright and we’re here to invest in it!

Health & Wellness

Your well‑being = our priority! Great health & dental plans, wellness sessions (virtual & in‑person), Employee Assistance Program (EAP), and a free Headspace subscription to support your mental health.

Global Reach

Vena is everywhere you are! With offices in Toronto, London, and Indore, as well as team members across the United States, EMEA and beyond, we're a truly global company. Collaborate with colleagues around the world and bring diverse ideas to life: no passport required!

Time Off

Recharge with generous leave options - perfect for vacation, wellness, personal time, parental support, volunteering, and more.

Flexibility

We embrace a flexible culture that supports different ways of working, depending on the role and location. While some of our teams enjoy hybrid arrangements, others thrive in‑office or remotely. With modern workspaces in Toronto, Indore, and London, we offer inspiring environments when you need them — and the freedom to work in ways that work best for you and your team.

AI‑Powered Innovation

At Vena, we don’t just keep up, we're leading the way! 🚀 We empower team members at every level to actively explore AI best practices, identify meaningful opportunities to apply AI in their work, and champion innovative solutions that drive impact. By fostering a culture of curiosity, innovation, and responsible use, we’re building a future where AI enhances how we work, think, and lead. From automating workflows to enhancing insights, AI is woven into everything we do.

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