Site Performance Manager

CB Canada; Fort McMurray; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian company is seeking an Inventory Clerk in Fort McMurray to lead safety initiatives and manage customer service performance. Candidates should have 4+ years in a technical role or 10+ years in mining/construction, with strong leadership and communication skills. Familiarity with MS Office programs is essential. This role offers engaging challenges and opportunities to build relationships with key stakeholders.

Qualifications

• Minimum 4 years experience in a technical role with customer solutions focus.
• Or minimum 10 years experience in mining/construction operations.
• Competent with office programs.

Responsibilities

• Understand and manage customer demands while communicating progress.
• Develop innovative solutions and monitor quality goals.
• Build high-level relationships with business decision makers.

Skills

Strong leadership & communication skills

Exceptional planning and organizational skills

Strong mathematical acumen

Great people skills

Education

Post-secondary education in Mining, Mechanical, or Civil Engineering

Tools

MS Project

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Overview

Ref ID : 05150-0012422181

Classification : Inventory Clerk

Compensation : DOE

A focus driven individual who can drive safety initiatives, customer satisfaction, site productivity, and cost effectiveness in every aspect of the site requirements, this position is responsible for the shared success of customers.

Responsibilities

• Lead
  • Understand the internal and external customer demands and work with that information while maintaining communications with the customer on all progress and potential roadblocks.
  • Taking the lead on all the customer expectations and developing innovative solutions to meet their needs, using all available resources as needed.
  • Dealing with complex issues or problems which require careful analysis and diagnosis, maintaining calm and open mindedness. Review and modify current processes and/or develop new solutions. Set priorities and establish a plan to action to complete broadly defined assignments achieving desired results.
  • Monitor key quality goals including machine mechanical availability, customer satisfaction, continuous improvement, equipment management, efficiency, cost savings, mine site KPI achievements, etc. Be open to revisit and revise the way work is performed to meet quality goals.

• Relationships
  • Build, establish and maintain high-level relationships with business decision makers and subject matter experts. Develop, implement, and manage a relationship strategy for all functional areas (touch points).
  • Accountable for representing the company to our customer. Develop relationships based on trust, integrity, and honesty.

• Expectations
  • Manage customer service site performance. Identify trends and potential issues, draw on internal support to identify root cause and implement corrective action.
  • Accountable for the health of certain key operational metrics as provided monthly for the branch scorecard.

Qualifications

• Minimum 4 years experience in a technical role with a focus on providing solutions for customers with post-secondary education in fields such as Mining Engineering, Mechanical Engineering, Civil Engineering.
• OR
• Minimum 10 years experience in mining or construction operations with an in-depth knowledge of computers and mining/heavy civil construction technology.
• Strong leadership & communication skills
• Exceptional planning and organizational skills with proven problem solving who can deliver on all project phases without direct supervision
• Competent with office programs such as MS Project, Excel, Word and PowerPoint

Must Haves

• Must have effective communication skills with the understanding and knowledge to communicate to the right people and parties at the right level when needed.
• Must have strong mathematical acumen
• Great people skills to develop a collaborative / cooperative work environment building relationships with others in all aspects of the business

Additional Skills

• Mine operations experience on-site would be considered a strong asset
• Consulting experience would be considered an asset. Mine Planning experience would be considered an asset

To learn more about this role, please apply today. We would love to continue the conversation with you.

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