Site Merchandising Specialist (1 Year Contract)

Knix Wear, Inc.; Toronto; On-site; CAD 68,000 - 83,000; Full time

Benefits offered by this job

Health & dental coverage

RRSP matching

Parental leave top-up

Discount on Knix products

Mental health support

Job summary

Knix Wear, Inc. is seeking a Site Merchandising Specialist to own the on-site customer experience end-to-end for Knix.com and Knix.ca. You will manage product onboarding, homepage planning, and content updates to drive conversions.

You will collaborate with Marketing, Creative, Customer Service, Product, and Operations to fuse merchandising with data-driven storytelling and weekly/monthly planning, delivering measurable improvements.

Qualifications

• 3+ years' merchandising experience in an eCommerce retail environment.
• Professional working experience in Shopify is considered a strong asset.
• Working knowledge of Google Analytics/web analytics and SEO.
• Strong analytical skills.
• Working knowledge of Microsoft Office or G Suite.
• Ability to work in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Own on-site merchandising end-to-end for Knix.com and Knix.ca, balancing aesthetics, brand and inventory.
• Develop weekly/monthly/quarterly merchandising plans to support launches and improve UX.
• Produce post-mortems and provide actionable merchandising recommendations on campaigns/collections.
• Execute plans for new product launches, campaigns and site changes.
• Maintain product catalogue with complete, accurate data reflecting inventory.
• Support in uploading and maintaining site assets per brand guidelines.
• Daily merchandising aligned with inventory from Operations and Product.
• Monitor site for errors and ensure information is accurate and consistent.
• QA testing with Dev/eCommerce product team before live releases.
• Use data to inform site improvements, build A/B test hypotheses and run tests.
• Support catalog merchandising including onboarding/offboarding seasonal products.
• Scan competitive landscape for best-in-class merchandising and share insights.

Skills

Merchandising

Shopify

Google Analytics

SEO

Analytical skills

MS Office / G Suite

Fast-paced environment

Communication skills

Tools

Shopify

Google Analytics

Microsoft Office

Job description

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix, Kt by Knix, and Mntd. Come join us if you are looking for a purpose-driven and authentic career!

The Site Merchandising Specialist (1 Year Contract) owns the on-site customer experience end to end — from product onboarding and weekly homepage planning to landing page optimization, on-site search, navigation, and content updates. They obsess over merchandising, treating every optimization as a lever to drive conversion. Working closely with Marketing, Creative, Customer Service, Product, and Operations, they'll make sure site merchandising and product data come together into a stronger site experience and help achieve GRND targets. Data is core to the role: they'll use it to tell stories, sharpen strategy, and support day-to-day tasks and weekly/monthly plans to drive performance.

About You

• You're passionate about improving websites, merchandising and customer obsessed.

• You're a natural collaborator and a great communicator, and foster great relationships with stakeholders inside and outside the business.

• You have a strong sense of responsibility, work ethic, and effective time management skills.

• You love problem-solving. You keep a cool head in high-stress situations and can evaluate and balance risk.

• You're data-oriented and can tell stories from a large set of data.

• You're curious, open to perspectives, and seek feedback to keep improving your work.

• You're a motivated self-starter who sees opportunities for improvement and takes initiative to get started.

• Above all, you're proactive, positive, and inspired by Knix and our mission.

The Opportunity

• Assist in the daily site merchandising for Knix.com and Knix.ca, with consideration of aesthetics, brand, and inventory availability to fuse the art and science of site merchandising.

• Assist in developing weekly/monthly/quarterly merchandising plans to support product launches and continuously improve the customer experience.

• Develop extensive post-mortems and provide actionable merchandising recommendations on campaigns/collections.

• Execute plans for new product/colour launches, campaigns, promotions, and other site changes

• Maintain product catalogue, ensuring product data is complete, accurate, and reflective of available inventory for the eCommerce site and in support of retail.

• Support in upload and consistently of all site assets (images, copy, UGC) and maintained to available brand guidelines.

• Daily merchandising of site in accordance with inventory levels obtained from partners in Operations and Product.

• Monitor the site for daily errors to ensure site information is accurate and consistent, and track updates that need to be made.

• Conduct QA testing prior to any new site content, products, or promotions going live, in collaboration with the Dev/eCommerce product team.

• Use data to make recommendations for site improvements, build A/B test hypotheses, and execute tests.

• Support optimization of catalog and merchandising including offboarding and onboarding of seasonal products

• Constantly scan the competitive landscape for best-in-class site merchandising and bring recommendations to the team.

Qualifications

• 3+ years' merchandising experience in an eCommerce retail environment.

• Professional working experience in Shopify is considered a strong asset.

• Working knowledge of Google Analytics/web analytics and SEO.

• Strong analytical skills.

• Working knowledge of Microsoft Office or G Suite.

• Ability to work in a fast-paced environment.

• Excellent written and verbal communication skills.

Salary

• Annual salary starting at $75,000.00 CAD

Compensation & Care

Transparency is at the heart of everything we do, including how we pay. The posted expected hourly rate for this role represents candidates developing new skills within the position. Increased rates represent those who are more proficient or have achieved mastery and deep institutional knowledge over time.

Rewards are not just about your regular pay and monthly bonuses. We believe rewards should support your whole life, not just your shift. That’s why for permanent full-time employees, we cover 100% of the premiums for extended health and dental plans from your first day. You’ll also gain access to mental health support through our Employee Assistance Programs through our partners at Dialogue who provide virtual coaching, therapy, and counseling.

When your family grows, we’re there for you. Our Paid Parental Leave plan tops up salary to 80% for eligible permanent, full-time employees. We also invest in your future with a RRSP matching program for permanent full-time team members. Plus, you’ll enjoy a 50% discount on Knix products because we want you to love what you sell.

AI Disclosure Statement

We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.

How we Hire

Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.