Site Manager

Becklar Monitoring; Dartmouth; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading security services provider in Dartmouth is seeking a Site Manager to oversee operations, mentor staff, and ensure exceptional service delivery while maintaining high standards of professionalism. The ideal candidate should possess strong management experience, excellent communication skills, and a bachelor's degree in a relevant field. Join our team and contribute to protecting people and property with integrity.

Qualifications

• Available 24/7 and able to work 40+ hrs/week on Swing and Grave shifts.
• 2-4 years of professional hands-on management experience.
• Must be able to read and speak clearly in English.

Responsibilities

• Maintain professionalism and ensure quality service for customers.
• Recognize trends and monitor current state to improve processes.
• Build partnerships with HR, training department, and other site managers.

Skills

Excellent communication skills

Attention to detail

Strong interpersonal skills

Proficiency with Microsoft Office/Google Products

Ability to work under pressure

Education

Bachelor's degree in Business or related field

Job description

Overview

Becklar Onsite - Dartmouth, Nova Scotia

Job Summary: Under the direction of the Senior Operations Manager, the Site Manager is responsible for the overall delivery of quality, timely and professional services to our customers and dealers by the operations team. Accountable for the Central Station metrics and financials. The Site Manager is responsible for exemplifying and maintaining the company code of conduct and culture by ensuring team members adhere to all policies and procedures. Work in tandem with the Dealer Care, Human Resources and the Training department to foster exceptional customer service, quality, continual improvement, accountability and training into everyday activities. They mentor, motivate, and lead by example as servant leaders; helping their team leaders accomplish their respective tasks.

Responsibilities / Duties / Tasks

• Maintain professionalism, security, and integrity to ourselves, co-workers, and customers to ensure that our service meets and exceeds quality thresholds of acceptability in safety, security, timeliness and customer service for our customers and dealers
• Excellent communication and public relations skills and ability to work well under pressure for extended periods of time and or across multiple shifts
• Data driven to recognize trends, monitor current state, and proactively process improve
• Strong attention to detail, focus and follow through
• Maintain and hold operator accountability and professionalism through crucial conversations and timely documentation
• Strong ability to use and understand related software applications and telephonic systems to solve problems, maintain systems and lead industry standards
• Solve employee and technical problems proactively
• Build and maintain a strong partnership with HR Manager, raining department, Dealer Care, and other Operation/ Site Managers
• Support, mentor and hold accountabilities for Scheduler, Workforce Management (WFM) and Team Coaches to help manage staffing levels, professionalism, policies, procedure adherence, documentation and quality standards and to keep up with the changing demands of alarm traffic

Job Qualifications / Skill Requirements

• Maintain and work 40+ hrs/week - working on Swing and Grave shifts as needed
• Be available 24/7
• Bachelor’s degree in Business or related field
• 2-4 years of professional hands-on management experience
• Strong proficiency with Microsoft Office/Google Products
• Must be able to read and speak clearly in English
• Ability to give and receive advice, criticism, course correction and counselling as needed
• Strong interpersonal skills with the ability to work cohesively within a team environment
• Self-manage with moderate supervision
• Solve problems effectively using available resources

Be a hero everyday - help protect people, property, and peace of mind. Join the Becklar team today!