Site Leader, Pharmacy Operations

hims; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A healthcare service provider in Ontario is seeking a Site Leader for its pharmacy operations. You will oversee day-to-day activities, ensure compliance with regulations, and drive operational improvements. Ideal candidates will have over 5 years of experience in a regulated environment and strong project management skills. This role offers a competitive salary, unlimited PTO, and opportunities for professional growth. Join us to lead a dedicated team towards excellence in service delivery.

Benefits

Competitive salary & equity compensation

Unlimited PTO

Offsite team retreats

Qualifications

• 5+ years of operations experience in a regulated environment.
• Demonstrated ability to manage multiple workstreams.
• Experience in driving compliance and safety programs.

Responsibilities

• Own day-to-day operations of the pharmacy.
• Partner with pharmacists to optimize workflow.
• Support adherence to Canadian pharmacy regulations.
• Lead execution of remediation plans across operational areas.

Skills

Operations Management

Project Execution Skills

Communication Skills

Compliance Knowledge

Education

4-year degree in relevant field

Job description

About the Role

We are looking for a Site Leader to run the day-to-day operations of our LiveWell, mail-order pharmacy in Ontario, Canada. The Site Leader will build foundational processes, and drive a slate of important improvement efforts across the facility. Your role will bring operational discipline, support safe/scalable growth, and turn a developing facility into a high-performing, compliant, efficient operation.

This is the first dedicated on-site operations leadership role in the building. You will have broad responsibility for execution, cross-functional coordination, and keeping multiple building-level initiatives moving at once. Think of it as an early-stage operator role: sleeves up, details matter, and momentum is everything.

You Will

• Own day-to-day operations of the pharmacy, ensuring safety, quality, compliance, throughput, and service levels are consistently met.
• Partner closely with pharmacists and pharmacy assistants to optimize workflow, eliminate friction, and build repeatable routines.
• Lead the execution of a prioritized remediation plan covering facilities, safety, security, operational efficiency, and transportation.
• Work cross-functionally with US-based teams (Compliance, Health & Safety, Industrial Engineering, Security, Transportation, Ops Efficiency, etc.) to implement recommendations and track progress to completion.
• Identify quick wins and longer-term upgrades; build a cadence for sustainable improvement.
• Serve as the on-site operational leader, supporting a team of pharmacists, technicians, and assistants and guiding daily operations, in line with facility KPIs and throughput goals.
• Support onboarding, training, and capability development as the site grows.
• In conjunction with the head pharmacist, support adherence to all applicable Canadian pharmacy regulations and internal policies.
• Partner with Compliance and Quality to ensure SOPs are followed and updated as needed.
• Support planning and execution of facility upgrades, equipment installations, workflow redesigns, and expansion initiatives.
• Own coordination with contractors, vendors, and internal project teams on building-related improvements.
• Prepare the site for future volume growth, new programs, and operational complexity.
• Act as the on-site point person for cross-functional partners across Enablement, Fulfillment, Engineering, Compliance, Finance, and Transportation.
• Communicate status, risks, and dependencies clearly and proactively - no surprises.
• Drive alignment between site needs and the broader operations strategy.
• Establish and maintain key performance indicators (KPIs) for safety, quality, productivity, throughput, culture, and remediation progress.
• Implement basic operational rhythms: daily stand-ups, weekly tracking, and post-mortems when needed.
• Bring data and facts to decisions; escalate issues early.

You Have

• 5+ years of hands-on operations experience in a regulated, high-throughput, or fulfillment-type environment (pharmacy, healthcare, manufacturing, distribution, or similar).
• 4-year degree preferred, in a field relevant to the role
• Demonstrated ability to manage a facility or department with multiple simultaneous workstreams and competing priorities.
• Strong project execution skills - organized, persistent, practical.
• Experience driving compliance, health & safety, or quality programs.
• Excellent communication and stakeholder-management skills; comfortable working with remote cross-functional teams.
• Bias toward action and comfort operating in a developing, ambiguous environment.

Our Benefits (highlights)

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Offsite team retreats

Disclosures

• We use artificial intelligence–enabled tools to assist with candidate screening
• This posting is for a current vacancy

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

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