Site Lead / Clinic Manager

Fraser Valley Cataract and Laser; Surrey; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in Surrey is seeking a Site Lead to oversee clinic operations and ensure high patient care. The successful candidate will have at least 3 years of experience in an operations leadership role and will be responsible for maintaining team development, achieving financial targets, and enhancing patient satisfaction. This is an excellent opportunity for someone looking to make an impact in a fast-paced clinical environment.

Qualifications

• Minimum 3 years experience in an operations leadership role, ideally in a clinical environment.
• Exceptional presentation skills and ability to build rapport with stakeholders.
• Excellent organizational and time management skills.

Responsibilities

• Lead clinic operations and administrative functions for efficiency.
• Own the clinic P&L and achieve revenue targets.
• Maintain a motivated and effective team.

Skills

Operations leadership

Team development

Patient care

Financial performance

Organizational skills

Attention to detail

Education

Post-secondary education in healthcare administration or business

Job description

Salary: $27-$36.50

Fraser Valley Cataract and Laser (FVCL) is a leading BC-based organization that provides patient-centered ophthalmology eye care in advanced medical and surgical facilities. We continue to work towards supporting optimal health outcomes and a better quality of life for our patients.

The Position

The Site Lead will be responsible for leading all aspects of site clinic operations, supporting team development and growth, and ensuring smooth, efficient patient service. In time, this individual may transition to a role as a GM integrator, serving as a right hand person to the CEO.

Responsibilities

• Clinic Operations – Lead clinic operations and administrative functions, ensuring a high standard of efficiency and patient experience.
• Financial Performance – Own the clinic P&L and is accountable for achieving site revenue and profit targets.
• Team Development – Maintain a motivated, engaged & effective team, creating a culture of collaboration and accountability.
• Relationships – Build excellent relationships with team members and physicians.
• Planning – Plan site operations, compare them with the company's objectives, and take appropriate measures to correct unsatisfactory performance and results.
• Performance Evaluation – Evaluate employee performance; place emphasis on employee development.
• Analysis – Interpret and track P&L statements, budgets, and operational spending.
• Reporting – Provide reports on progress and activities.
• Patient Excellence – Ensure a high level of patient care and satisfaction by continually improving service levels.

Qualifications

• Minimum 3 years experience in an operations leadership role, ideally within a fast paced clinical environment.
• Post-secondary education; education in healthcare administration or business is an asset.
• Experience in the Ophthalmology and Optometry sectors is a definite asset.
• Exceptional presentation skills and ability to build rapport with key leadership level stakeholders.
• A high level of urgency and strong attention to detail.
• Excellent organizational and time management skills.
• Preference and desire to work in a fast-paced, dynamic environment.