Site Administrator

FirstService Residential; Toronto; On-site; CAD 43,000 - 45,000; Full time

Benefits offered by this job

Health Spending Account

Workperks

Job summary

FirstService Residential in Toronto, Ontario is seeking a Condominium Site Administrator to support condominiums with accurate notices, board correspondence, and resident inquiries. The role requires strong attention to detail, excellent customer service, and reliable administrative skills.

Occasional travel to head office is noted; compensation ranges from 43,000 to 45,000 CAD plus benefits. This position offers a chance to contribute to property management across communities in Canada and the

Qualifications

• High School Diploma required.
• Excellent time management, organization and problem-solving skills.
• Excellent interpersonal, phone and customer service skills.
• Ability to establish strong relationships with owners, vendors and coworkers.
• Proficient English speaking and writing skills.
• Excellent computer skills.
• Proactive problem solving.
• Strong attention to detail.

Responsibilities

• Prepare notices, letters and correspondence as needed.
• Receive mail and distribute it accordingly.
• Review security reports for further investigation.
• Book party rooms and collect payments per policy.
• Arrange elevators for deliveries/move-ins/move-outs.
• Respond to resident inquiries promptly.
• Provide Status Certificate request forms to owners.
• Maintain insurance records for vendors and owners.
• Set up meetings for Board approval processes.
• Respond to emergencies in a timely manner.

Skills

Customer service

Interpersonal skills

Time management

Communication

Administrative skills

Education

High School Diploma

Tools

Microsoft Office

Email/CRM

Job description

Description

Condominium Site Administrator

FirstService Residential is owned by FirstService Corporation, a proudly Canadian company and one of Canada’s great business success stories.

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

Why choose Us

We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more! Most importantly, we are committed to empowering, developing and supporting all our associates.

Job Responsibilities

The Site Administrator is responsible for assisting administrative activities relating to the condominium or condominium(s). This includes timely and accurate processing of notices, letters and resident/board correspondence. Providing quick and accurate responses to inquiries, records and information as required. Integrity and strong attention to detail are crucial for this role.

Essential Duties & Responsibilities

• Prepare notices, letters and correspondences as needed
• Obtain mail and distribute it accordingly
• Obtain security reports and review for further investigation
• Book party rooms and collect money as per policy
• Book elevators for deliveries and move‑in/move‑outs
• Attend to resident inquiries and follow up in timely manner
• Provide Status Certificates Request forms to owners
• Respond to emergency situations in timely manner
• Keep track of insurance certificate requests
• Maintain insurance records books for both vendors and unit owners
• Set up meetings for Board Approval process.

Education & Experience

• Minimum of a High School Diploma.
• Exceptional time management, organization skills and problem‑solving skills
• Excellent interpersonal, phone and customer service skills
• Ability to establish strong relationships with owners, vendors, coworkers etc.
• Proficient English speaking and writing skills
• Excellent computer skills
• Proactive problem and solutions recognition
• Strong detail orientation

Travel

Occasional travel to head office is required.

Compensation

Compensation for this role is $43,000 to 45,000 + benefits

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.

Our hiring process may use AI screening for keywords and minimum qualifications. Talent Acquisition Specialists review all results.

In accordance with Ontario’s Employment Standards Act (ESA) requirements, we confirm that this job posting is for an existing position within our organization.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.