Site Administrator

GreenWin; Burlington; On-site; CAD 50,000 - 70,000; Full time

Job summary

A property management firm is seeking a Site Administrator in Burlington to lead resident engagement efforts and oversee property operations. Responsibilities include enhancing resident satisfaction, managing amenities, and supporting leasing activities. Ideal candidates will have strong communication skills and experience in property management, along with a commitment to building community.

Qualifications

• Preferred knowledge or experience in Property Management.
• Ability to multi-task in a fast-paced environment.
• Patient and understanding with residents.

Responsibilities

• Develop and implement strategies to enhance resident satisfaction and engagement.
• Oversee resident amenities and common areas.
• Maintain accurate resident databases and records.
• Respond to leasing inquiries and schedule tours.
• Provide administrative support to the site team.

Skills

Strong communication skills

Interpersonal skills

Customer service

Organizational skills

Proficiency with MS Office

Understanding of property management

Team player

Tools

Yardi

Job description

Job Description

Summary: Are you passionate about creating exceptional experiences and building strong communities? We’re looking for a Site Administrator to lead resident engagement efforts, support property operations, and oversee leasing activities at a few of our properties! In this role, you’ll be the go-to person for resident satisfaction and the first point of contact for prospective residents—helping to shape a warm, connected, and welcoming community.

What you’ll get to do:

Resident Engagement & Community Building

• Develop and implement strategies to enhance resident satisfaction and engagement.
• Plan and coordinate resident events, programs, and activities to foster a sense of community.
• Act as the primary liaison between residents and management, addressing concerns promptly and effectively.
• Conduct regular surveys and gather feedback to continuously improve the resident experience.
• Build partnerships with vendors and local businesses to provide residents with exclusive discounts and perks.
• Assist with new resident onboarding, providing community information and resources.

Facility & Amenity Management

• Oversee resident amenities and common areas to ensure they are clean, well-maintained, and meet resident needs.
• Assist with the scheduling of contractors and service providers as required.
• Support the upkeep of model suites and vacant units, ensuring they are tour-ready at all times.

Administrative Support & Operations

• Maintain accurate resident databases and records.
• Provide administrative support to the site team and Manager, Residential Operations.
• Manage purchase orders, ensuring timely creation, receipt, and accuracy.
• Professionally and courteously respond to phone and walk-in inquiries from residents and prospects.
• Recommend and support service improvements based on resident interactions and team insights.

Leasing & Marketing Support

• Respond to leasing inquiries, schedule tours, and conduct suite showings for prospective residents.
• Promote the features and benefits of the community, maintaining a strong understanding of the property.
• Process rental applications, complete background checks, and prepare lease agreements.
• Track leasing activity, maintain accurate occupancy records, and support overall marketing efforts.

Who you are

• Preferred knowledge / experience in Property Management
• Strong communication and interpersonal skills
• Exceptional customer service and organizational skills
• Proficient with computer software, specifically MS Office
• Knowledge of Yardi preferred
• Patient and understanding with residents
• Team player who has the ability to multi-task in a fast-paced environment