Showroom Consultant

Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection; Burlington; On-site; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Great mentors and on‑the‑job training

Growth potential

Participate in pension plan with employer contributions

Work‑life balance and flex time

Job summary

EMCO Corporation is seeking a Showroom Consultant in Burlington, Canada, to assist customers with product selections and provide expert design advice.

The ideal candidate will have experience in customer service or sales, preferably in plumbing or kitchen showrooms, and demonstrate strong relationship-building skills. This role offers great mentorship, competitive salary, and profit sharing, with a salary range of $45,000–$50,000.

Qualifications

• Minimum of 2 years of customer service or sales experience.
• Valid driver’s license with a clean driver’s abstract.
• Proficient in Microsoft Office software.
• Knowledge of kitchen and bath design trends.

Responsibilities

• Assist customers in assessing needs and closing sales.
• Develop relationships with designers and architects.
• Provide accurate quotes and delivery dates.
• Meet or exceed monthly sales targets.
• Investigate and resolve customer issues.

Skills

Customer Service

Sales

Relationship Building

Project Management

Microsoft Office

Education

Grade 12 diploma or equivalent

College or University degree

Tools

ERP systems (Infor M3 or similar)

Job description

EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry.

Job Description

As a Showroom Consultant, you will provide expert product selection assistance and design advice to customers. You will ensure the highest levels of customer satisfaction to meet or exceed sales and gross profit targets while increasing profit sharing.

Additional duties

• Assist showroom customers in assessing their needs, directing their product selections, and closing the sale
• Develop and build strong relationships with designers, home builders and architects to grow profitable sales
• Provide customers with quick reliable quotes and accurate delivery dates
• Meet or exceed monthly product specific sales and gross profit targets
• Enter orders and quotes in the system, expedite purchases while maintaining proactive communication with customers
• Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customers’ expectations and benefits of the Profit Centre
• Maintain product literature to ensure the most current information is available to customers
• Drive showroom sales through promotions and maintaining display materials
• Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• Minimum of 2 years of experience with customer service or sales; plumbing, kitchen or bathroom showroom sales preferred
• Valid driver’s licence with a clean driver’s abstract
• Ability to gain comprehensive knowledge of products on display at the Showroom, able to suggest appropriate product to suit customers’ needs and promote the value‑added services
• Knowledge of kitchen and bath design trends
• Proficient in the use of Microsoft Office software
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Able to identify customer needs, provide solutions and close the sale
• Possess excellent project management skills
• Able to learn and operate the applicable software system used to process orders
• Intermediate math skills

Preferred Skills

• Previous experience with or knowledge of products sold in the plumbing, kitchen, or bathroom showrooms
• Experience using Infor M3 or similar ERP systems

Benefits

• Great mentors and on‑the‑job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work‑life balance and flex time
• Salary Range – $45,000–$50,000 plus profit sharing

EEO Statement

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.