Shift Team Lead: Legendary Customer Service & Store Ops

Starbucks; Granby; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffee retailer in Granby, Canada, is hiring a Shift Supervisor to assist in store operations and provide exceptional customer service. The ideal candidate will have retail or restaurant experience, strong interpersonal skills, and fluency in French. Responsibilities include training new staff, maintaining a positive team environment, and ensuring operational excellence. This position offers a dynamic work environment with a focus on customer satisfaction.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to learn quickly.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Provide legendary customer service and maintain a clean environment.
• Train new partners and provide feedback on performance.
• Ensure adherence to health and safety guidelines.

Skills

Customer service experience

Ability to direct the work of others

Effective oral communication skills

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

French language fluency

Job description

A leading coffee retailer in Granby, Canada, is hiring a Shift Supervisor to assist in store operations and provide exceptional customer service. The ideal candidate will have retail or restaurant experience, strong interpersonal skills, and fluency in French. Responsibilities include training new staff, maintaining a positive team environment, and ensuring operational excellence. This position offers a dynamic work environment with a focus on customer satisfaction.