Shift Supervisor - Tim Hortons Newcastle ONroute

Colonial Group; Newcastle; Presencial; CAD 23.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours/ shifts

Overnight shift premium pay

Meal allowance provided during shifts

Benefits plan; Health and Dental

Employer match Registered Retirement_S

Paid Training

Free uniforms

Safe, respectful and inclusive_

Descripción de la vacante

ONroute is hiring a Shift Supervisor to support management in monitoring daily activities, ensuring smooth operations, and delivering exceptional customer service across our plaza locations along Highways 400 and 401. You will help create a safe, inclusive workplace and model brand standards while training new staff.

Must have reliable transportation as plazas are highway locations; prior experience in food service or retail is valued, and a team-first mindset is essential to thrive in our

Formación

• Experience in restaurants, food service or retail is desirable.
• Strong customer service orientation and a positive attitude.
• Reliable transportation is required to reach multiple plazas along highways.

Responsabilidades

• Monitor and coordinate day-to-day activities of employees.
• Maintain a safe, positive work environment and ensure customer service excellence.
• Lead by example, train new staff, and uphold brand standards and SOPs.
• Complete opening, daily, and closing procedures per company policies.
• Handle cash policies securely and reconcile transactions as needed.
• Resolve customer complaints in line with policy and satisfaction goals.
• Maintain food safety and sanitation per H&S standards.
• Assist with inventory and product placement.
• Respond to guest injuries or property damage and document accordingly.

Conocimientos

Teamwork

Accountability

Agility

Integrity

Descripción del empleo

What we offer:

• Flexible hours/ shifts
• $20.25 per hour
• Overnight shift premium pay
• Meal allowance provided during shifts
• Benefits plan; Health and Dental coverage
• Employer match Registered Retirement Savings Plan
• Paid Training
• Free uniforms
• Safe, respectful and inclusive workplace

The job:

SHIFT SUPERVISOR’s primary purpose is to support management in monitoring the day-to-day activities of employees in aiding in monitoring productivity, responsibility for work and ensure that business runs smoothly, and we deliver exceptional customer service and create a positive and safe work environment for employees.

• Monitor, Plan and observe the day-today activities of employees, co-ordinates breaks, and keeps management informed of area activities and significant issues
• Creates and provides a safe and positive work environment free of harassment and violence
• Models company brand standards and adheres to all policies and SOP’s in a professional manner
• Completes opening, daily and closing procedures/checklist in accordance with company policies
• Follows all company cash handling policies and always maintains proper security of cash, and voids transaction as needed
• Resolves customer complaints in a manner consistent with policy and with customer satisfaction in mind
• Practices excellent food safety and sanitation practices and complies with all H&S standards
• Places and receives product along with performing monthly inventory
• Deliver training in different brands for new employees
• Respond to guest injuries and property damage, complete reports and record timely to HUB/IFM

• New Position: No
• Backfill Position: Yes

Reliable transportation is required as our plazas are located on the 401/ 400 highways, and public transportation is not available.

Who you are matters:

While previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great, the most important thing is who you are!

Your values are like our values – Teamwork, Accountability, Agility, Innovation, Integrity & Community Partnership – these are the things that exemplify the positive customer-first culture we are building at ONroute. “Every Customer – Every Time”: this will make us a Great Place to Work for our team members.

About us:

ONroute is the proud operator of 23 convenient plazas located along Highways 400 and 401. Our locations are designed to provide travellers with fresh and exciting food and beverage options, gas, and other amenities that improve their travel experience. At ONroute, we strive to be more than just the next highway stop, and are here to anticipate, meet, and exceed the needs of Ontario’s travellers with a customer-obsessed team driven to deliver excellence.

ONroute committed to a diverse and inclusive workplace for all. We have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and applicants. Accommodations during the application process are available upon request.