Shift Supervisor (Temporary)

First United; Vancouver; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Salary progression

Health benefits

Life insurance

Long-term disability

AD&D benefits

Paid vacation

Paid sick leave

Inclusive workplace culture

Job summary

FIRST UNITED is seeking one individual to cover a temporary leave of a Shift Supervisor in our 51 bed low barrier shelter located in the Downtown Eastside. This position works Monday to Fridays, 9:00 A.M.

to 5:00 P.M., from October 26, 2026 to December 3, 2026. The Shift Supervisor provides direct service and supervision to staff, shelter residents, and community members; helps them follow shelter policies, promotes a safe, respectful culture, and supports efficient operation of the shelter

Qualifications

• Minimum Grade 12 education or equivalent.
• Related training in non-violent crisis intervention is required.
• Basic First Aid Certification is required.
• Post-secondary diploma or degree in a related field is preferred.
• Food Safe Level 1 certification is required.
• NVCI and Naloxone training are required.
• Minimum 2 years of experience working with clients who experience addiction or mental health issues.

Responsibilities

• Maintain a safe, supportive shelter environment and foster teamwork.
• Provide leadership and oversee regular shelter activities; make decisions and escalate when needed.
• Monitor facility to ensure safety of clients and space.
• Assist clients with shelter routines and follow procedures.
• Oversee shelter meals and supplies; maintain cleanliness and safety.
• Ensure confidentiality and professional communication in all interactions.
• Direct staff during emergencies and coordinate coverage as needed.
• Complete documentation for client and incident reporting.

Skills

Non-violent crisis intervention

First Aid

Naloxone training

NVCI

Education

Grade 12

Post-secondary diploma or degree in related field

Food Safe Level 1

Job description

FIRST UNITED is a registered charity that has been serving Vancouver's Downtown Eastside community for 140 years. We offer responsive, low-barrier services to individuals who are low-income, under-housed or homeless. We provide essential services to meet the daily needs of community members and engage in systems change work to reduce homelessness and break cycles of poverty. If you're looking for purpose-filled work and want to make a difference in the community, this might be the opportunity for you.

Each job within the FIRST UNITED CHURCH Community Ministry Society should promote the accomplishment of our vision, mission, and values.

WHAT WE OFFER

• Annual salary progression for all staff
• Comprehensive and 100% employer-paid health benefits including extended health and dental plan for regular staff, spouses and dependents
• Life insurance, Long-term Disability, and AD&D benefits
• 15 days of paid annual vacation
• 13 statutory paid days off every year and 12 days of paid sick leave
• An inclusive and supportive workplace culture

GENERAL DESCRIPTION

FIRST UNITED is seeking one individual to cover a temporary leave of a Shift Supervisor in our 51 bed low barrier shelter located in the Downtown Eastside. This position works Monday to Fridays, 9:00 A.M. to 5:00 P.M. and will cover the period from October 26, 2026 until December 3, 2026. The Shift Supervisor supports the Shelter Program at First United by providing direct service and supervision to staff, shelter residents, and community members, helping them understand and adhere to shelter and organizational policies and protocols, encourage a healthy work culture guided by our mission and values, and ensuring effective operations of the shelter program.

SPECIFIC DUTIES & RESPONSIBILITIES

• Maintain a safe, supportive environment within the shelter and problemsolving for the fostering of effective team relationships.
• Provide leadership while participating in and overseeing theregular activities of the shelter. Take responsibility for all decisions,including when to contact emergency services or to escalade an issue tomanagement. Taking an active role in defusing and de-escalating aggressivesituations, ensuring organizational policies, best practices and safetyprocedures are following including proper incident reporting, maintain thecleanliness and safety of the space and coordinating necessary servicesfor repairs and cleaning.
• Monitor facility to maintain safety of clients and shelter space.
• Assist clients with shelter routines.
• Support clients in following all shelter procedures.
• Help clients work through conflict with others living in theshelter.
• Keep shelter clean, restock supplies, and ensure that bed checksand wake up calls are being done.
• Communicate observations and interactions with clients to sheltermanager and shelter management through documentation in shift reports, andreports.
• Ensure confidentiality and professional language are practiced atall times.
• Assist with shelter meals as required, following all food safetyguidelines.
• Intervene in incidents in the shelter, using appropriatetechniques and safety procedures.
• Complete documentation as needed for client reporting, andincident reporting.
• Basic maintenance, organization & cleaning of facilities.
• Treat clients in a culturally sensitive manner.
• Assist with scheduling/shift coverage.
• Participate in Departmental, staff meetings and relevant trainingsas required.
• Adhere to agency policy, procedures and practices, includingOccupational Health and Safety.
• Direct staff when emergency protocols required (criticalincidents, overdoses, medical emergencies, etc.).
• Complete all duties as assigned. Other duties as required.
• Due to the nature of the 24 hr/365 day shelter operations shiftsmay be day, evening or overnight.

QUALIFICATIONS

• Minimum Grade 12
• Related training in non-violent crisis intervention
• Basic First Aid Certification.
• Post-secondary diploma or degree in related field.
• Food safe level 1.
• NVCI.
• Trained in naloxone.
• Minimum 2 years’ experience working with clients who experienceaddiction and/or mental health.

SCOPE OF RESPONSIBILITY

Supervisory Responsibility

Supervision of shelter resource workers, shelter residents, and community members.

Latitude

Reports to the Shelter Manager, working closely to ensure adequate coverage of management duties on a weekly basis, and to ensure a cohesive and trusting team culture.

INTERNAL/EXTERNAL RELATIONSHIPS

Regular communication is maintained with all levels of management and staff while completing work. Key relationships include:

• Regular communication is maintained with all levels of management, staff, shelter residents, and community members.
• Communication is also maintained with management and co-workers as work is assigned and completed, and information is exchanged on an ongoing basis.

JOB CLASSIFICATION & WAGES

Bargaining Unit

Job Classification: CSSEA Provincial Agreement JJEP Classification 14