shift supervisor - Store# 83227, INTACT

Starbucks; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading company as a Shift Supervisor, where you'll assist in managing store operations and ensure exceptional customer service. You'll lead a team, train new partners, and create a positive environment while upholding company values. This role is perfect for those with retail or restaurant experience who are eager to make a difference.

Qualifications

• Customer service experience in retail or restaurant environments.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deliver legendary customer service by acting with a customer-first attitude.
• Evaluate environment and customer cues to anticipate needs.

Skills

Effective oral communication skills

Strong interpersonal skills

Ability to direct the work of others

Ability to learn quickly

Knowledge of the retail environment

Ability to work as part of a team

Job description

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles. Additionally, you'll be part of a company that is consistently rated as a great place to work, and the people here love what they do.

Summary Of Key Responsibilities

1. Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
2. Maintain a calm demeanor during high volume or unusual events to keep the store operating to standard and set a positive example for the shift team.
3. Evaluate environment and customer cues to anticipate needs.
4. Communicate information to the manager to respond effectively and create the Third Place environment during each shift.
5. Assist with new partner training, reinforcing successful performance and providing respectful coaching.
6. Provide feedback to the store manager on partner performance during shift.
7. Contribute to a positive team environment by recognizing changes in partner morale and performance and communicating them to the store manager.
8. Create a positive learning environment through clear, specific, timely, and respectful coaching to ensure operational excellence.
9. Deliver legendary customer service by acting with a customer-first attitude and connecting with customers.
10. Discover and respond to customer needs.
11. Develop positive relationships with the shift team by understanding individual motivations and concerns.
12. Execute store operations during scheduled shifts.
13. Organize opening and closing duties as assigned.
14. Follow Starbucks operational policies and procedures, including cash handling and safety/security, to ensure partner safety.
15. Follow all cash management policies and ensure proper practices.
16. Follow up with baristas during the shift to ensure excellent customer service.
17. Maintain regular and punctual attendance.
18. Provide quality beverages, whole beans, and food products consistently, adhering to all standards.
19. Follow health, safety, and sanitation guidelines for all products.
20. Recognize and reinforce individual and team accomplishments using organizational tools and collaborate with the store manager on recognition methods.
21. Utilize operational tools to achieve excellence during the shift.

Summary Of Experience

• Customer service experience in retail or restaurant environments.

Required Knowledge, Skills & Abilities

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Starbucks and its brands are equal opportunity employers. We are committed to creating a diverse and welcoming workplace, including partners with diverse backgrounds and experiences. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered in accordance with applicable laws. Starbucks is committed to offering reasonable accommodations for applicants with disabilities. For assistance or accommodations, contact us at [e-mail].