shift supervisor - Store# 04717, YONGE & FINCH

Starbucks; Toronto; On-site; CAD 24,796 - 30,307; Full time

Job summary

Starbucks in Toronto is seeking a dedicated Shift Supervisor to assist the store manager in running daily operations during scheduled shifts and to lead partners in delivering the Starbucks Experience with legendary customer service, fast service and a welcoming environment.

As a mentor, you will organize opening and closing duties, coach partners, ensure adherence to cash handling and safety policies, and maintain high standards of beverage quality and store cleanliness.

Qualifications

• Experience in customer service in retail or food service.
• Ability to supervise and direct team members.
• Strong communication and interpersonal skills.
• Knowledge of Starbucks policies and safety guidelines.

Responsibilities

• Acts with integrity and promotes Starbucks culture and mission.
• Maintains calm demeanor during high volume periods to keep store operations on standard.
• Anticipates customer and store needs by evaluating environment and cues.
• Communicates information to the manager so the team can respond to create the Third Place environment.
• Assists with new partner training by coaching and feedback.
• Provides feedback to the store manager on partner performance during shift.
• Creates a positive learning environment with clear, timely coaching to improve performance.
• Delivers legendary customer service by putting customers first and connecting with them.
• Develops positive relationships with the shift team by understanding motivations and concerns.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows Starbucks policies including cash handling and safety to ensure partner safety.
• Follows cash management and cash register policies to ensure proper handling.
• Monitors baristas during shift to ensure legendary service.
• Maintains regular attendance and punctuality.
• Provides quality beverages, whole bean, and food items by following recipes and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Recognizes team accomplishments and collaborates on new recognition methods.
• Utilizes operational tools to achieve excellence during the shift.

Skills

Directing work

Quick learning

Oral communication

Retail environment knowledge

Teamwork

Job description

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Summary of Key Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.

Summary of Experience

• Customer service experience in a retail or restaurant environment.

Required Knowledge, Skills & Abilities

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.Ability to work as part of a team.

Starbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, provincial, and local ordinances. We confirm this posting represents an ongoing hiring opportunity. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [e-mail].

Benefit Information