shift supervisor - Store# 04705, TOWN CENTER MALL

Starbucks Corp.; Powell River; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to lead a team in delivering exceptional customer experiences. This role involves overseeing daily operations, training new partners, and ensuring adherence to operational policies. The ideal candidate will possess strong leadership skills, a customer-first attitude, and the ability to thrive in a dynamic retail environment. Join a company that values diversity and inclusion, and be part of a supportive team dedicated to creating a welcoming atmosphere for all customers.

Qualifications

• Experience in customer service within retail or restaurant settings.
• Ability to lead and direct team members effectively.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Deliver legendary customer service and maintain a clean store environment.
• Provide training and feedback to new partners.

Skills

Customer service experience

Leadership ability

Effective communication skills

Knowledge of retail environment

Team collaboration

Job description

Starbucks Powell River, British Columbia, Canada

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As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team, delegate tasks, and create the Starbucks Experience by providing excellent customer service, quality beverages, and maintaining a clean store environment. You will model Starbucks guiding principles and be part of a company recognized as a great place to work.

Key Responsibilities

1. Act with integrity, honesty, and promote Starbucks' culture, values, and mission.
2. Maintain composure during high volume or unusual events to keep the store running smoothly and set a positive example.
3. Evaluate environment and customer cues to anticipate needs.
4. Communicate effectively with the manager to ensure a positive store environment.
5. Assist with new partner training, providing positive reinforcement and respectful coaching.
6. Provide feedback on partner performance to the store manager.
7. Recognize and communicate partner morale and performance issues to the manager.
8. Provide clear and respectful coaching to partners to ensure operational excellence.
9. Deliver legendary customer service by acting with a customer-first attitude.
10. Respond to customer needs and develop positive relationships.
11. Execute store operations during shifts, including opening and closing duties.
12. Follow operational policies, including cash handling and safety procedures.
13. Manage cash register policies and practices.
14. Coordinate with baristas to ensure excellent customer service.
15. Maintain consistent attendance and punctuality.
16. Ensure quality beverage and food product delivery according to standards.
17. Follow health, safety, and sanitation guidelines.
18. Recognize team accomplishments and collaborate on recognition methods.
19. Use operational tools to achieve shift goals.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Knowledge of retail environment and strong interpersonal skills.
• Ability to work collaboratively in a team.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Reasonable accommodations are available for applicants with disabilities; contact us at [e-mail].