shift supervisor - Store# 04300, 4 KING STREET WEST

Starbucks; Toronto; On-site; CAD 38,000 - 52,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor in Toronto to assist the store manager in executing daily operations during scheduled shifts. You will lead a team of partners, delegate tasks, and ensure the Starbucks Experience with prompt service, quality beverages and a clean store environment.

You will model Starbucks guiding principles, while maintaining attendance and ensuring adherence to cash handling, safety and sanitation standards.

Qualifications

• Experience in customer service within retail or food service environments.
• Strong communication and interpersonal skills.
• Ability to lead a team and manage shift operations.

Responsibilities

• Acts with integrity and represents Starbucks values.
• Maintains calm demeanor during high volume or unusual events.
• Evaluates environment to anticipate customer and store needs.
• Communicates information to manager to maintain the Third Place environment.
• Mentors and coaches partners to support performance.
• Provides feedback on partner performance to the store manager.
• Fosters positive team environment and recognizes performance changes.
• Delivers legendary customer service with a customer-first attitude.
• Develops relationships with shift team addressing individual motivation and concerns.
• Manages opening and closing duties as assigned.
• Follows cash handling, safety and security policies during shifts.
• Monitors cash management and cash register practices.
• Ensures delivery of legendary service through team communication on shift.
• Maintains regular attendance and punctuality.
• Provides quality beverages, food products, and adherence to recipes and presentation.
• Follows health, safety and sanitation guidelines.
• Recognizes and reinforces team accomplishments using organizational tools.
• Uses operational tools to achieve shift excellence.

Skills

Direct others

Learning quickly

Oral communication

Retail knowledge

Teamwork

Job description

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Summary of Key Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.

Summary of Experience

• Customer service experience in a retail or restaurant environment.

Required Knowledge, Skills & Abilities

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.Ability to work as part of a team.

Starbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, provincial, and local ordinances. We confirm this posting represents an ongoing hiring opportunity. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [e-mail].

Benefit Information