Shift Supervisor

ONroute; Port Hope; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading highway service operator is seeking a SHIFT SUPERVISOR to oversee daily employee activities and ensure exceptional customer service. Candidates should value teamwork and accountability, with a background in food service or retail preferred. Responsibilities include monitoring productivity, resolving customer complaints, and providing training to new staff. With a focus on inclusion and diversity, this role offers benefits like health coverage and flexible scheduling in a fast-paced environment.

Benefits

Overnight shift premium pay

Health and Dental benefits

Employer match RRSP

Free uniforms

Qualifications

• Previous experience in restaurants or food service is preferred.
• Reliable transportation is required due to location.
• Ability to model company brand standards and adhere to policies.

Responsibilities

• Monitor day-to-day employee activities and productivity.
• Create a safe and positive work environment.
• Resolve customer complaints effectively.
• Deliver training to new employees.

Skills

Teamwork

Accountability

Customer service

Food safety

Job description

Overview

Port Hope, ON, Canada

Job Description

Posted Friday, January 23, 2026 at 5:00 AM | Expires Sunday, March 1, 2026 at 4:59 AM

845 HWY 401 EASTBOUND PORT HOPE L1A 3W3

Working at ONroute means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. You have the chance to work in our busy and fast-paced plazas that feature our leading brands including Tim Hortons, Starbucks, Popeyes, Burger King, Wendy’s, Subway, New York Fries, and our very own retail convenience outlet - ON Market. You won’t get this kind of experience anywhere else!

Benefits

• $19.90 per hour
• Overnight shift premium pay
• Benefits plan; Health and Dental coverage
• Employer match Registered Retirement Savings Plan
• Free uniforms
• Safe, respectful and inclusive workplace

The job

SHIFT SUPERVISOR’s primary purpose is to support management in monitoring the day-to-day activities of employees in aiding in monitoring productivity, responsibility for work and ensure that business runs smoothly, and we deliver exceptional customer service and create a positive and safe work environment for employees.

• Monitor, plan and observe the day-to-day activities of employees, coordinate breaks, and keep management informed of area activities and significant issues
• Create and provide a safe and positive work environment free of harassment and violence
• Model company brand standards and adhere to all policies and SOPs in a professional manner
• Complete opening, daily and closing procedures/checklist in accordance with company policies
• Follow all company cash handling policies and always maintain proper security of cash, and void transactions as needed
• Resolve customer complaints in a manner consistent with policy and with customer satisfaction in mind
• Practice excellent food safety and sanitation practices and comply with all H&S standards
• Place and receive product along with performing monthly inventory
• Deliver training in different brands for new employees
• Respond to guest injuries and property damage, complete reports and record timely to HUB/IFM

Reliable transportation is required as our plazas are located on the 401/ 400 highways, and public transportation is not available.

Who you are matters

While previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great, the most important thing is who you are!

Your values are like our values – Teamwork, Accountability, Agility, Innovation, Integrity & Community Partnership – these are the things that exemplify the positive customer-first culture we are building at ONroute. “Every Customer – Every Time”: this will make us a Great Place to Work for our team members.

About us

ONroute is the proud operator of 23 convenient plazas located along Highways 400 and 401. Our locations are designed to provide travellers with fresh and exciting food and beverage options, gas, and other amenities that improve their travel experience. At ONroute, we strive to be more than just the next highway stop, and are here to anticipate, meet, and exceed the needs of Ontario’s travellers with a customer-obsessed team driven to deliver excellence.

ONroute committed to a diverse and inclusive workplace for all. We have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and applicants. Accommodations during the application process are available upon request.

ONroute is an equal opportunity employer that is committed to having a diverse, equitable, and inclusive workplace for all. We value team members with diverse backgrounds and experiences, as we believe it makes our company a better place to work and for our customers to experience. We welcome all applicants and offer reasonable accommodations for people with disabilities upon request throughout the hiring process.

ONroute is recognized under the Temporary Foreign Worker Program’s Recognized Employer Pilot (REP).