Shift Supervisor: Lead Team & Legendary Service

Starbucks; Whitby; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffeehouse chain in Whitby is seeking a Shift Supervisor to assist the store manager with operations during shifts. You will lead the team, ensure legendary customer service, and manage training and performance feedback. Ideal candidates will have retail or restaurant customer service experience and a strong ability to work collaboratively. This position offers a dynamic work environment with diverse team members.

Qualifications

• Customer service experience in a retail or restaurant environment.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Deliver legendary customer service to connect with customers.
• Train new partners and provide coaching as needed.
• Follow operational policies for cash handling and safety.

Skills

Customer service experience

Ability to direct the work of others

Effective oral communication skills

Strong interpersonal skills

Ability to learn quickly

Knowledge of the retail environment

Ability to work as part of a team

Job description

A leading coffeehouse chain in Whitby is seeking a Shift Supervisor to assist the store manager with operations during shifts. You will lead the team, ensure legendary customer service, and manage training and performance feedback. Ideal candidates will have retail or restaurant customer service experience and a strong ability to work collaboratively. This position offers a dynamic work environment with diverse team members.