Shift Supervisor: Lead Service & Team Excellence

Starbucks; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffee company in Toronto seeks an experienced Shift Supervisor to assist in managing store operations and leading the team. This role involves delivering exceptional customer service while maintaining a positive work environment. Candidates should have customer service experience in retail or restaurant environments and possess strong communication and leadership skills. You will foster team collaboration and contribute to a thriving store culture that prioritizes customer satisfaction.

Qualifications

• Experience in customer service within a retail or restaurant environment is required.
• Ability to learn quickly and adapt to fast-paced work.
• Effective leadership skills to manage the shift team.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Model and act in accordance with company principles.
• Provide legendary customer service by connecting with customers.

Skills

Customer service experience

Ability to direct the work of others

Effective oral communication skills

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffee company in Toronto seeks an experienced Shift Supervisor to assist in managing store operations and leading the team. This role involves delivering exceptional customer service while maintaining a positive work environment. Candidates should have customer service experience in retail or restaurant environments and possess strong communication and leadership skills. You will foster team collaboration and contribute to a thriving store culture that prioritizes customer satisfaction.