Shift Supervisor: Lead Service & Team Excellence

Starbucks; London; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading coffee retailer in London, Ontario is seeking a Shift Supervisor to assist in store operations during shifts. Responsibilities include directly managing the shift team, delivering legendary customer service, and ensuring operational excellence. The ideal candidate will have customer service experience, strong communication skills, and an ability to guide and motivate team members. This position offers dynamic work in a vibrant store environment.

Qualifications

• Previous customer service experience in a retail or restaurant environment is required.
• Ability to direct the work of others and lead a team effectively.
• Strong communication skills and interpersonal abilities to engage with customers and team.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Model and act in accordance with the company's guiding principles.
• Provide prompt and legendary customer service while maintaining store standards.

Skills

Customer service experience

Effective oral communication

Interpersonal skills

Ability to work as part of a team

Ability to direct the work of others

Ability to learn quickly

Knowledge of the retail environment

Job description

A leading coffee retailer in London, Ontario is seeking a Shift Supervisor to assist in store operations during shifts. Responsibilities include directly managing the shift team, delivering legendary customer service, and ensuring operational excellence. The ideal candidate will have customer service experience, strong communication skills, and an ability to guide and motivate team members. This position offers dynamic work in a vibrant store environment.