Shift Supervisor: Lead Service & Team Excellence

Starbucks; Eastern Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading coffeehouse chain in Kingston, Eastern Ontario is seeking a Shift Supervisor to assist the store manager with operations during scheduled shifts. The Shift Supervisor will lead the team to provide legendary customer service while maintaining store standards. Responsibilities include training staff, managing customer interactions, and ensuring quality service and products. Ideal candidates should have customer service experience in a retail or restaurant setting and possess strong communication and interpersonal skills.

Qualifications

• Customer service experience in a retail or restaurant environment

Responsibilities

• Assist the store manager in executing store operations.
• Deliver legendary customer service with a customer-first attitude.
• Model and act according to company guiding principles.

Skills

Effective oral communication skills

Ability to direct the work of others

Strong interpersonal skills

Ability to learn quickly

Knowledge of the retail environment

Ability to work as part of a team

Job description

A leading coffeehouse chain in Kingston, Eastern Ontario is seeking a Shift Supervisor to assist the store manager with operations during scheduled shifts. The Shift Supervisor will lead the team to provide legendary customer service while maintaining store standards. Responsibilities include training staff, managing customer interactions, and ensuring quality service and products. Ideal candidates should have customer service experience in a retail or restaurant setting and possess strong communication and interpersonal skills.