Shift Supervisor - Flexible Scheduling, Fast-Paced Team

McDonald's Canada; Kitchener; On-site; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Flexible scheduling

Job summary

McDonald’s Canada is seeking an energetic Shift Manager to lead the restaurant during assigned shifts, drive guest service, and uphold quality standards. You will supervise crew, coach staff, and help hit sales, service, and safety targets in a busy quick-service environment.

The role requires hands-on leadership with 2+ years experience, strong communication, and the ability to work flexible hours including weekends and holidays. Join a team that values customer focus and operational excellence.

Qualifications

• Minimum 2 years of experience in a Shift Manager or Team Leader role.
• Proven ability to lead a team in a fast-paced environment.
• Strong communication, coaching, and problem-solving skills.
• Ability to manage customer concerns professionally and calmly.

Responsibilities

• Lead and supervise crew members throughout the shift.
• Ensure excellent guest service, speed of service, order accuracy, and restaurant cleanliness.
• Open and/or close the restaurant according to company procedures.
• Support daily sales, labour, food-cost, waste, and productivity targets.
• Assign work stations, provide coaching, and ensure employees remain productive and engaged.
• Train new employees on operational procedures, food safety, customer service, and workplace standards.
• Handle customer concerns professionally and resolve issues in a timely manner.
• Ensure food is prepared, held, and served according to company standards and food-safety requirements.
• Complete cash handling, deposits, inventory counts, waste tracking, and shift reports as required.
• Maintain a clean, organized, safe, and fully stocked restaurant environment.
• Monitor equipment, maintenance needs, and supply levels, escalating issues to management when necessary.
• Follow all health and safety, employment, security, and company policies.
• Support the Restaurant Manager and Assistant Manager with scheduling, employee performance, and operational priorities.

Skills

Leadership

Communication

Coaching

Problem-solving

Tools

Cash handling

Food safety

Opening/Closing procedures

Daily restaurant operations

Job description

McDonald’s Canada is seeking an energetic Shift Manager to lead the restaurant during assigned shifts, drive guest service, and uphold quality standards. You will supervise crew, coach staff, and help hit sales, service, and safety targets in a busy quick-service environment.

The role requires hands-on leadership with 2+ years experience, strong communication, and the ability to work flexible hours including weekends and holidays. Join a team that values customer focus and operational excellence.