Shift Supervisor - Enterprise Square

Paladin Security; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading security firm in Edmonton is seeking a Shift Supervisor to ensure safety and provide exceptional customer service. The role includes monitoring site access, responding to emergencies, and supervising security staff. Candidates must be bondable, fluent in English, and possess excellent communication skills. Valid security license considered an asset.

Qualifications

• A Valid Security license is considered an asset.
• Must be bondable.
• Speak, read and write English fluently.
• Have reliable transportation.

Responsibilities

• Provide exceptional customer service in a dynamic environment.
• Monitor safety and access according to site policies.
• Respond to site emergencies professionally.
• Prevent theft and enforce rules and regulations.
• Prepare effective reports on security activities.
• Supervise and coach security staff members.

Skills

Excellent verbal and written communication skills

Customer service skills

Ability to respond to emergencies

Job description

Shift Supervisor - Enterprise Square

Typical Job Duties :

• Provide a high level of customer service in a challenging and dynamic environment
• Monitor site visitors, cameras, and alarm systems to ensure safety and access in accordance with site policies and procedures
• Respond professionally to site emergencies (alarms, medical emergencies, fires and other urgent matters)
• Prevent theft, violence or infraction of rules and regulations
• Prepare and maintain professional and effective reports regarding the activities, security violations, and hazardous occurrences on site
• Effectively communicate all suspicious activities, concerns, issues, and events to our dispatch team on behalf of the client
• Reporting to the Site Security Manager, supervise security staff members, deploy resources to meet operational demand, review reports, and provide coaching as necessary
• Oversee and facilitate initial and on-going site training of security staff members

Requirements :

• A Valid Security license is considered an asset
• Must be bondable
• Excellent verbal and written communication skills including working on a computer
• Speak, read and write English fluently
• Have reliable transportation