Shift Supervisor

Ontario Trillium Foundation; Saint-Apollinaire; On-site; CAD 20,664 - 26,174; Full time

Benefits offered by this job

Flexible schedules

Competitive wage

Job summary

A&W Canada is seeking a Shift Supervisor to coordinate a restaurant team and deliver outstanding guest experiences on every shift. You will lead and mentor staff, ensuring high service quality while upholding operating standards and driving financial results.

Ideal candidates will have proven leadership, strong guest-service skills, and the ability to multi-task in a fast-paced environment. Flexible schedules and competitive wages are offered in a dynamic team setting.

Qualifications

• Abilities: competence in all restaurant positions.
• Leadership experience, including the ability to direct the work of others.
• Ability to learn quickly.
• Ability to work as part of a team.
• Ability to multi-task.
• Basic mathematical skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.

Responsibilities

• Coordinate the team to deliver excellent guest service on every visit.
• Lead and mentor staff to meet standard recipes or guest customizations.
• Ensure adherence to A&W operating standards and drive shift financial results.
• Respond to changing conditions and work with co-workers as a cohesive unit.

Skills

Leadership experience

Team leadership

Multi-tasking

Strong interpersonal skills

Guest service

Ability to learn quickly

Basic math skills

Retail environment knowledge

Job description

The Shift Supervisor is responsible for ensuring an excellent experience for their guests by coordinating the team to exceed expectations on every visit. The Shift Supervisor leads their team in caring for guests first before anything else, delighting them with friendly and caring service that creates loyalty to their restaurant. The Shift Supervisor also ensures the team contributes to achieving A&W operating standards for the restaurant, and achieving financial results on their shift.

You will excel and find happiness in this job if you:

• Have proven exceptional guest service skills– you know what it takes to rally a team to deliver this to every guest on every visit;
• Enjoy mentoring people – you’re a natural at supporting staff in their learning, including how to prepare perfect food to standard recipes or customized for guests;
• Embrace change - and get excited to rally the team to implement new innovation from A&W;
• Have a knack for dealing well with a variety of people;
• Have initiative, good judgement, and decision making – you’re also responsible, reliable, and honest.
• Love working in a team – and together as partners to get the job done in a dynamic fast food environment.

Qualifications

Abilities:

• Competence in all restaurant positions
• Leadership experience, including the ability to direct the work of others
• Ability to learn quickly
• Ability to work as part of a team
• Ability to multi-task
• Basic mathematical skills
• Knowledge of the retail environment
• Strong interpersonal skills

Working Conditions:

• Working in a fast-paced environment
• Working in a diverse environment with many different personalities and attitudes
• Working together as partners, as a cohesive unit with co-workers
• Working with hot products and equipment
• Working with cleaning materials and chemicals
• Working in a noisy environment
• Working with sharp objects (knives, slicers, etc.)
• Use of portable or step ladder may be required

Physical Requirements:

• This position requires the employee to stand for an extended period of time (up to 8 hours)
• Occasionally must lift heavy boxes when dealing with product inventory (max 50 lbs.)
• Engaging in repetitive tasks such as preparing/assembling orders and products and regular cleaning of restaurant facility
• Must always be mentally alert to ensure the safety of yourself, co-workers, and guests at all times
• Maintaining good personal hygiene and appropriate uniform
• Having the capacity to handle stressful situations

Why work at A&W?

• We pride ourselves in using real, naturally-sourced, and delicious ingredients in everything we serve.
• We’re all about doing the right thing, even if it’s not the easy thing. From animal welfare, environmental impact, the food we serve, the people we employ, and the communities we call home, we’re always striving to take the high road, no matter how challenging it gets.
• We know you’ve got a life outside of work. That’s why we offer flexible schedules so you can work as much or as little as you need.
• You’ll gain the skills that pay the bills. A career with us will give you great communication skills, valuable customer service prowess, experience working on a team, the ability to thrive under pressure, and the chance to cook some of the best-tasting food in Canada.
• We pay a competitive wage.
• As a big business with a small business culture, we pride ourselves in keeping a healthy buzz of excitement and innovation in the air. To keep this spirit of change making front and centre, we follow a set of guidelines we call our Climate Goals. They’re one part of the secret sauce that makes A&W such an awesome place to work.

Requirements

Eligible to work in Canada

Address

Company Information

Working with A&W is more than just sharing a love of great burgers. By joining our team you’ll be on the front lines, helping us change the fast food landscape. From eliminating plastic straws, to root beer made with all-natural flavours, to being the first national restaurant chain in Canada to offer the plant-based Beyond Meat Burger, we’ve never been the kind of company to sit back and wait for change to happen. For us, it’s all about doing the right thing for our food, people, community, and environment.

Job applicants responding to this posting may be applying to an A&W restaurant independently owned and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.