Shift Supervisor

Wendy's; Hamilton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A popular fast-food chain in Hamilton, Ontario is seeking an outgoing Shift Supervisor to oversee restaurant operations, provide training, and enhance customer satisfaction. The role requires flexibility across all shifts and involves managing a team to ensure high-quality service and compliance with safety standards. Ideal candidates will excel in leadership and customer service, with opportunities for career advancement.

Benefits

Competitive wages

On-the-job training

Health and dental benefits

Discounted food and drink

Advancement opportunities

Qualifications

• Must be available to work all shifts - Opens, Midday, and Closing Shifts.
• Experience in a supervisory role in a restaurant or similar environment is preferred.
• Ability to lead and motivate a team.

Responsibilities

• Oversee and manage restaurant operations to ensure customer satisfaction.
• Train and monitor food safety procedures among crew members.
• Assist in scheduling crew members to meet service standards.

Skills

Customer service

Leadership

Food safety

Team management

Job description

Overview

We're looking for friendly and outgoing Shift Supervisors!

Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. As a Shift Supervisor, you will be responsible for assisting the execution of daily operations activities.

Responsibilities

• You will oversee and manage a multi-million-dollar operation, provide great customer service and provide leadership in a team-oriented atmosphere.
• You must be available to work all shifts - Opens, Midday, and Closing Shifts.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-throughs to ensure the restaurant is ready to open / close and / or rush-ready.
• Work with Restaurant Management team to train, develop and communicate with crew members and Team in a way that maximizes retention.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to “Delight Every Customer”.
• Work with the Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees.
• Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains / exceeds all customer service standards.
• You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
• Follow up and ensure resolution of guest-related issues as needed.

Benefits

• Competitive wages
• On the job training
• Incentive programs
• Community involvement opportunities
• Discounted food and drink while working
• Health and dental benefits for qualifying employees
• Advancement opportunities at the restaurant, operations, and head office level
• Opportunities to receive training and development in food safety and health and safety

Additional Information

Planning on moving, but don't want to lose your seniority or look for a new job? With 70 and growing locations, we may be able to find a perfect fit for you, whether you are relocating for personal, educational, or work reasons.

In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.

The Wendy’s Story

First of all, yes, Wendy is a real person. And a pretty special one, being the daughter of our founder Dave Thomas. Today, she is one of the most involved and successful franchise owners in the Wendy’s enterprise. We think Dave would be proud. Back in 1969, he looked around at all other hamburger joints and was like, “Nah. People deserve better.” At the time, other quick-service restaurants were using frozen beef and mass-producing food. Not Dave. His approach of serving fresh, made-to-order hamburgers changed the game. And his can’t-stop-won’t-stop commitment to making customers happy drives everything we do today.