Shift Supervisor

Wendy's; Guelph; On-site; CAD 35,000 - 45,000; Full time

Job summary

A restaurant chain in Ontario is looking for a friendly and outgoing Shift Supervisor to lead the restaurant operations. Responsibilities include overseeing daily activities, training team members, and ensuring customer satisfaction. Competitive wages and benefits are offered, along with opportunities for advancement and training. Join a dynamic team to enhance the dining experience for customers.

Benefits

Competitive wages

On the job training

Incentive programs

Community involvement opportunities

Discounted food and drink

Health and dental benefits

Advancement opportunities

Qualifications

• Ability to work varying shifts including opening, midday, and closing.
• Experience in a fast-paced food service environment.
• Strong communication skills with team and customers.

Responsibilities

• Oversee and manage restaurant operations to ensure customer satisfaction.
• Train and develop crew members on procedures and standards.
• Ensure compliance with company policies and operational standards.

Skills

Customer service

Team leadership

Food safety procedures

Job description

We're looking for friendly and outgoing Shift Supervisors!

Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customers' expectations. As a Shift Supervisor, you will be responsible for assisting the execution of daily operations activities.

Overview of Responsibilities

The following provides an overview of the basic responsibilities of a Shift Supervisor:

• Oversee and manage a multi-million-dollar operation, provide great customer service, and lead in a team-oriented atmosphere.
• Be available to work all shifts—Open, Midday, and Closing Shifts.

General Responsibilities

• Train, monitor, and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash register(s) at opening and verifying cash at closing.
• Perform walk-throughs to ensure the restaurant is ready to open/close and ready for rush.
• Work with Restaurant Management team to train, develop, and communicate with crew members and the team in a way that maximizes retention.
• Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer".
• Work with the Restaurant Management team to ensure quality, production, and service standards are met and to create a safe, efficient, and professional environment for customers and employees.
• Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• Partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing profitability.
• Follow up and ensure resolution of guest-related issues as needed.

Benefits

• Competitive wages
• On the job training
• Incentive programs
• Community involvement opportunities
• Discounted food and drink while working
• Health and dental benefits for qualifying employees
• Advancement opportunities at the restaurant, operations, and head office level
• Opportunities to receive training and development in food safety and health and safety

Accommodations

In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.