Shift Supervisor

A&W Canada; Courtenay; On-site; CAD 23,000 - 30,000; Full time

Job summary

A&W Canada in Courtenay is seeking a Shift Supervisor to lead the team and ensure guest satisfaction during each visit. You will mentor staff, maintain food safety and quality to standard recipes, and adapt to changing service needs in a fast-paced setting.

This role rewards initiative, teamwork, and reliability as you help deliver friendly, efficient service and strong store performance.

Qualifications

• Proven exceptional guest service skills and ability to rally a team to deliver this to every guest.
• Mentor staff in learning and food preparation to standard recipes or guest customizations.
• Embrace change and implement innovations from A&W.
• Deal well with a variety of people and work collaboratively.
• Demonstrate initiative, good judgement, responsibility and honesty.
• Thrive in a dynamic fast food environment with strong teamwork.

Responsibilities

• Lead a team to ensure excellent guest experiences.
• Care for guests first and uphold A&W operating standards.
• Contribute to achieving financial results on shift.

Skills

Guest service excellence

Team leadership

Mentoring staff

Change adaptation

People skills

Team collaboration

Initiative & reliability

Multi-tasking

Basic math

Retail environment knowledge

Interpersonal skills

Job description

The Shift Supervisor is responsible for ensuring an excellent experience for their guests by coordinating the team to exceed expectations on every visit. The Shift Supervisor leads their team in caring for guests first before anything else, delighting them with friendly and caring service that creates loyalty to their restaurant. The Shift Supervisor also ensures the team contributes to achieving A&W operating standards for the restaurant, and achieving financial results on their shift.

You will excel and find happiness in this job if you:

• Have proven exceptional guest service skills – you know what it takes to rally a team to deliver this to every guest on every visit;
• Enjoy mentoring people – you’re a natural at supporting staff in their learning, including how to prepare perfect food to standard recipes or customized for guests;
• Embrace change - and get excited to rally the team to implement new innovation from A&W;
• Have a knack for dealing well with a variety of people;
• Have initiative, good judgement, and decision making – you’re also responsible, reliable, and honest.
• Love working in a team – and together as partners to get the job done in a dynamic fast food environment.

Abilities:

• Competence in all restaurant positions
• Leadership experience, including the ability to direct the work of others
• Ability to learn quickly
• Ability to work as part of a team
• Ability to multi-task
• Basic mathematical skills
• Knowledge of the retail environment
• Strong interpersonal skills

Working Conditions:

• Working in a fast-paced environment
• Working in a diverse environment with many different personalities and attitudes
• Working together as partners, as a cohesive unit with co-workers
• Working with hot products and equipment
• Working with cleaning materials and chemicalsWorking in a noisy environment
• Working with sharp objects (knives, slicers, etc.)
• Use of portable or step ladder may be required

Physical Requirements:

• This position requires the employee to stand for an extended period of time (up to 8 hours)
• Occasionally must lift heavy boxes when dealing with product inventory (max 50 lbs.)
• Engaging in repetitive tasks such as preparing/assembling orders and products and regular cleaning of restaurant facility
• Must always be mentally alert to ensure the safety of yourself, co-workers, and guests at all times
• Maintaining good personal hygiene and appropriate uniform
• Having the capacity to handle stressful situations

Why work at A&W?

• We pride ourselves on our food. We’re on a journey to source simple, great-tasting ingredients, farmed with care.
• Good food makes good food, but there is more to our story than that. We’re all about doing the right thing. From using compostable packaging to fundraising to support Canadians living with Multiple Sclerosis, we strive to make a positive impact in our community.
• We know you’ve got a life outside of work. That’s why we offer flexible schedules so you can work as much or as little as you need.
• You’ll gain the skills that pay the bills. A career with us will give you great communication skills, valuable customer service prowess, experience working on a team, the ability to thrive under pressure, and the chance to cook some of the best-tasting food in Canada.
• We pay a competitive wage.
• As a big business with a small business culture, we pride ourselves in keeping a healthy buzz of excitement and innovation in the air. To keep this spirit of change making front and centre, we follow a set of guidelines we call our Climate Goals. They’re one part of the secret sauce that makes A&W such an awesome place to work. We can’t wait to tell you all about them.

Requirements

Eligible to work in Canada

Company Information

Working with A&W is more than just sharing a love of great burgers. By joining our team you’ll be on the front lines, helping us change the fast food landscape. From eliminating plastic straws, to root beer made with natural cane sugar and all-natural flavours, to being the first national restaurant chain in Canada to offer the plant-based Beyond Meat Burger, we’ve never been the kind of company to sit back and wait for change to happen. For us, it’s all about doing the right thing for our food, people, community, and environment.

Job applicants responding to this posting may be applying to an A&W restaurant independently owned and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.