Shift Supervisor

The Salvation Army; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community-focused charity in Calgary seeks a Sales Associate to support store operations, interact with customers, and manage inventory. The ideal candidate will have experience in a retail environment, strong interpersonal skills, and the ability to lift up to 30 lbs. This permanent full-time role offers a competitive salary range between $18.14 to $22.68 per hour.

Qualifications

• Two years of experience in a store or warehouse environment.
• Physically capable of lifting/carrying up to 30 lbs frequently.
• Willingness to support the mission of The Salvation Army.

Responsibilities

• Interact with customers and donors positively.
• Handle customer transactions accurately.
• Maintain inventory and store appearance.

Skills

Interpersonal skills

Communication skills

Attention to detail

Education

Completion of some high school

Job description

Who We Are

The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. We help more than 2 million people each year by providing necessities such as food, clothing and shelter, and support individuals facing unemployment, addiction and family challenges. We hire and serve people of all backgrounds and walks of life—there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose Summary: The role operationally supports the Store Manager in overseeing daily routine tasks to provide uninterrupted service in various aspects of the Thrift Store activities. Otherwise, this role acts as a Sales Associate.

Accountabilities

• Interact with customers/donors in a positive, friendly, and courteous manner.
• Protect the integrity of all donated items.
• Responsible for accurate completion of all customer transactions including cash and debit sales.
• Contribute to meeting store budgets by maintaining customer service standards.
• Opening and closing of store following store procedures when required.
• Process raw materials by loading/unloading, sorting, packing, pricing and storing donations.
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
• Pay particular attention to store security by monitoring activity within the store.
• Handle the merchandise in a safe and organized manner; assist in stock rotation.
• Contribute to the control of inventory by receiving, sorting, and pricing as per directions.
• Assist with store layout plans to attract customers, including window displays and merchandise displays; ensure attractive store appearance through tidy maintenance.
• Replenish inventory levels based on supervisor’s directions.
• Remove inventory from sales floor as directed.
• Maintain proper sorting and processing of all donated goods, ensuring compliance with quality standards.
• Maintain an attractive organized appearance of the store and keep shelves stocked; clean, sweep, dust, and mop as necessary.
• Abide by store policy and procedures.
• Assist with inventory reconciliation (cycle counting).
• Provide excellent service to guests and donors.
• Act as a Team Lead/Working Supervisor for Store Associates only in the absence of the Store Manager.
• May be required to show some operations and provide on-the-job-training to staff.
• Maintain a safe and healthy work environment through compliance with Health & Safety regulations.
• Performs other work-related duties as assigned.

Critical Relationship Management

Internal: NRO Administration, TS management and staff. External: Donors, clients, contractors.

Managerial/Technical Responsibilities

Reports directly to the Store Manager. Direct reports: None. May show others how to perform certain procedures.

Financial and Material Management

• Moderate material responsibility.
• May occasionally handle petite cash.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Working Conditions

This is a permanent full-time position. Normal store environment. Constant physical effort (such as stretching, lifting up to 30 pounds with no assistance, bending, twisting, pushing, standing, and walking). Frequent exposure to fumes and dust and temperature fluctuations. Adherence to established deadlines must be met. Frequent amount of interpersonal conflict dealing with guests, donors, vendors, and employees. Work is varied with periods of repetitious tasks.

Education, Experience and Qualifications

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Alternative combination of education and experience may be considered.

Education, Qualifications and Certifications: Completion of some high school.

Experience and Knowledge: Two years of experience in a store or warehouse environment.

Skills and Capabilities: Proven interpersonal and communication skills and ability to work in a team environment. Physically capable of lifting/carrying up to 30 lbs on a frequent basis with no assistance from others, which includes bending, twisting, pulling, pushing of product. Attention to detail.

Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

This position is posted for Horizon Heights Thrift Store located 3508 32nd Ave NE Unit 461 CALGARY, AB T1Y 6J2

Compensation

The target hiring range for this position is $18.14 to $22.68 with a maximum of $27.22. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.