Shift manager - fast food restaurant

McDonald's; Saguenay; On-site; CAD 40,000 - 50,000; Full time

Job summary

A well-known fast food restaurant in Saguenay is looking for a Restaurant Supervisor to oversee kitchen operations. The role involves training staff, ensuring food quality standards, and handling customer complaints. Candidates should have at least 2 years of supervisory experience in a restaurant environment and a secondary school graduation certificate. The position requires excellent communication skills and the ability to work in a fast-paced setting. This is a permanent role offering variable hours with additional health and financial benefits.

Benefits

Dental plan

Vision care benefits

Bonus

Group insurance benefits

Long-term care insurance

Free parking available

Paid time off (volunteering or personal days)

Qualifications

• 2 years to less than 3 years of experience in a related field.
• Experience supervising kitchen staff and managing food preparation.
• Ability to work in a fast-paced environment and perform under pressure.

Responsibilities

• Supervise and co-ordinate activities of staff who prepare and portion food.
• Train staff in job duties, sanitation and safety procedures.
• Address customers' complaints or concerns.
• Prepare and submit reports related to operations.
• Maintain records of stock, repairs, sales and wastage.

Skills

Client focus

Efficient interpersonal skills

Excellent oral communication

Flexibility

Team player

Initiative

Dependability

Attention to detail

Reliability

Organized

Education

Secondary school graduation certificate

Tools

MS Excel

MS Word

Point of sale system

MS Outlook

Electronic cash register

Job description

• Work Term: Permanent
• Work Language: French
• Hours: 32 to 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 2 years to less than 3 years or equivalent experience

Work setting

• Restaurant

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Hire food service staff
• Ensure that food and service meet quality control standards
• Prepare budget and cost estimates
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Prepare food order summaries for chef
• Must have knowledge of the establishment's culinary genres
• Supervise and check assembly of trays
• Supervise and check delivery of food trolleys
• Establish work schedules
• Participate in marketing plans and implementation
• Negotiate with clients for catering or use of facilities
• Ensure health and safety regulations are followed
• Conduct performance reviews
• Balance cash and complete balance sheets, cash reports and related forms
• Provide customer service
• Negotiate arrangements with suppliers for food and other supplies
• Organize and maintain inventory
• MS Office
• Determine type of services to be offered and implement operational procedures
• Plan, organize, direct, control and evaluate daily operations

Supervision

• Cook (general)
• Food and beverage servers
• Food service counter attendants and food preparers
• Kitchen and food service helpers
• Working groups
• Staff in various areas of responsibility
• More than 20 people

Type of service and repair

• Electronic cash register

Computer and technology knowledge

• Spreadsheet
• MS Excel
• MS Word
• Point of sale system
• MS Outlook

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Combination of sitting, standing, walking
• Standing for extended periods
• Walking
• Physically demanding
• Attention to detail
• Repetitive tasks
• Large workload

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player
• Initiative
• Dependability
• Accurate
• Excellent written communication
• Reliability
• Organized

Screening questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Do you have experience working in this field?
• Do you live near the job location?

Employment terms options

• Early morning

Government programs

• Recognized employer

Employment terms options

• Evening

Employment terms options

• Flexible hours
• Morning
• Night
• Day
• Weekend
• Overtime required

Health benefits

• Dental plan
• Disability benefits
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Group insurance benefits
• Life insurance
• Night shift premium
• Pension plan
• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Long-term care insurance

Other Benefits

• Free parking available
• Learning/training paid by employer
• Other benefits
• Paid time off (volunteering or personal days)
• Team building opportunities
• Parking available